Key Account Manager presso undefined

Key Responsibilities: 

The essential functions of this role include:

• Strategically manage all aspects of the customer relationship with each assigned intergral account.
• Manage open tasks for assigned accounts to ensure deliverables are met and closure occurs on key customer initiatives.
• Serve as an escalation point on assigned accounts to address significant customer issues.
• Understand all contract and service agreement terms, addendums, etc. for assigned accounts.
• Manage assigned account statements/scope of work, and ensure all departments are operating to the contractual requirements established
• Support internal and external customer billing inquiries as requested.
• Support all Accounts Receivable efforts as required to assure assigned accounts are within payment terms.
• Responsible for the identification and implementation of customer savings in order to support contractual requirements.
• Assist with and drive for growth within the account to support overall volume and revenue. 
• Cultivate creative and supportive savings plans to help the needs of the customer. 
• Support and implement various retention initiatives for account longevity. 
• Support various projects affiliated with the account, such as: new business implementation, recruitment efforts, and training. 
• Work cross-functionally with the Sales Team to help develop new business opportunities. 

Education & Experience: 

• The ideal candidate preferably will have a Degree and/or two (3) years of similar experience; 
• Experience in the field of logistics and supply chain; 
• Strong command of various functions within Microsoft Excel;
• Strong problem-solving skills;
• Ability to read and interpret documents such as contracts and agreements, operating procedures, etc.;
• Ability to write routine reports and correspondence;
• Ability to speak effectively before groups of customers or employees of organization.

Supervisory Responsibilities: