IT Support Engineer presso Linklaters

Linklaters is a leading global law firm which specialises in advising the world’s leading companies, financial institutions and governments on their most challenging transactions and assignments. With offices in major business and financial centres, we deliver an outstanding service to our clients anywhere in the world.

If you're ready for a longer-term role, join the Linklaters team and support our clients through great change!

The IT Support Engineer role is to provide high end IT support, level 1 / 2, to the Brussels Linklaters office. This involves the provision and management of IT hardware and the delivery of IT support services. This work will include the logging, diagnosing, monitoring and resolving of requests and problems using a call management system, as well as proactive IT advice to the local office.

Key responsibilities include:
•    Management of the local IT hardware over the entire asset lifecycle; to installation, reporting, and replacement
•    Ensure global IT processes and procedures are followed locally
•    Maintain asset DB
•    Support of Meeting rooms and installed AV Technology
•    Act as a point of contact in relation to new tools and technologies introduced globally; relay communications and training related to incoming changes. 
•    Provide first line application and hardware support for local Technology tools.

•    Troubleshoot, engage with users, maintain the call queue – while working with other Technology teams and functions to resolve the issues

•    Continuous review and consultation of local IT processes and services – ensuring they are fit for purpose and delivering the right quality of services

Your experience:

The candidate needs to be able to cultivate and maintain key relationships – both with local customers as well as global Technology experts (1st and 3rd line support, etc.). The very best candidate will be proactive in those relationships – able to recognise the needs, problems, and opportunities related to local IT before they are officially raised.

•    You demonstrate aptitude and enthusiasm for IT
•    You have excellent analytical skills with the ability to identify and resolve problems
•    You are an effective team worker with good time management skills
•    You have the ability to prioritise and work with a high level of accuracy
•    You are mastering English, and knowledge in one of the national languages (French/Dutch) is required 
•    You have good verbal and written communication
•    Excellent Customer service experience
•    You are capable of supporting Windows 11 and MS Office applications
•    You have good knowledge of AV technologies and support of video conference systems 
•    You are able to manually handle IT equipment
•    Support desk experience is required, or any kind of other experience in the IT industry desired

Aside from the technical aptitude and skills, this role requires excellent customer service and communications skills. As important as the ability to fix an issue is, the ability to engage appropriately with the users to communicate and escalate to other technical teams to resolve the root cause is equally as important.

Great change is here, and we’re here to help make sure you’re ready for it!

The firm operates as a meritocracy and, therefore, selection for recruitment is on merit, irrespective of gender, race or ethnicity, age, religion, sex, marital status, sexual orientation, gender identity or disability.

At Linklaters

·       We offer a truly global work experience and the opportunity to interact with people from many different offices and countries

·       We belong to a firm that embodies its corporate social, environment and governance responsibility commitments

·       We celebrate diversity, equity and inclusion so our people can bring themselves to work

·       We are committed to people first relationships based on mutual trust, respect and appreciation

·       We support the health and wellbeing of our people

·       We invest in developing our teams who demonstrate motivation and a passion to grow

Technical Skills:

This list of duties and responsibilities above is not exhaustive.  It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.