Manager, Hospitality Services - EMEA presso American Express

%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EAt American Express,%26nbsp;our%26nbsp;culture%26nbsp;is%26nbsp;built%26nbsp;on a 175-year%26nbsp;history%26nbsp;of%26nbsp;innovation,%26nbsp;shared%26nbsp;%3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.americanexpress.com/en-us/company/who-we-are/%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-ansi-language:EN-GB;%22 lang=%22EN-GB%22%3Evalues%3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-size:12.0pt;%22%3E%26nbsp;and Leadership%26nbsp;Behaviours, and an%26nbsp;unwavering%26nbsp;commitment%26nbsp;to%26nbsp;back%26nbsp;our%26nbsp;customers,%26nbsp;communities, and%26nbsp;colleagues. As%26nbsp;part%26nbsp;of%26nbsp;Team Amex,%26nbsp;you’ll%26nbsp;experience%26nbsp;this%26nbsp;powerful%26nbsp;backing%26nbsp;with%26nbsp;comprehensive%26nbsp;support%26nbsp;for%26nbsp;your%26nbsp;holistic%26nbsp;well-being%26nbsp;and%26nbsp;many%26nbsp;opportunities%26nbsp;to%26nbsp;learn%26nbsp;new%26nbsp;skills,%26nbsp;develop%26nbsp;as%26nbsp;a%26nbsp;leader, and%26nbsp;grow%26nbsp;your%26nbsp;career.%26nbsp;%3Co:p%3E%3C/o:p%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EHere,%26nbsp;your%26nbsp;voice%26nbsp;and%26nbsp;ideas%26nbsp;matter,%26nbsp;your%26nbsp;work%26nbsp;makes%26nbsp;an%26nbsp;impact, and%26nbsp;together,%26nbsp;you%26nbsp;will%26nbsp;help%26nbsp;us%26nbsp;define%26nbsp;the%26nbsp;future%26nbsp;of%26nbsp;American Express.%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cstrong%3EHow will you make an impact in this role?%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cstrong%3E%3Co:p%3E %3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EThe Manager, Hospitality Services based in the UK, will report directly to the Director, Hospitality Services, based in London. In partnership with key functional leads and vendor partners, they will oversee the American Express workplace services and amenities for all office locations across the EMEA region, focusing on a colleague-first approach to frictionless experiences.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3ESpecifically, the Manager, Hospitality Services will be responsible for overseeing aspects of the delivery of food and drink services, experience services, and any other workplace amenities, which contribute to the American Experience workplace proposition. Such services include onsite food and drink outlets and delivery services, pantries, meeting and event catering, community support and engagement, welcome and reception services, meeting and event coordination and planning, concierge services, and management of other onsite amenities and programs.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EThe Manager will contribute to and support a multi-year roadmap, which aligns with the priorities of the enterprise, and the GREWE Vision and Mission, to plan pivotal initiatives and operations that deliver the objectives of the region and enterprise. Aligning with a global framework, the regional roadmap will include every aspect of regional operations including third-party selection and performance/contract management, new services and locations, capital management, commercial/financial targets, digital interfaces, ESG, legislative or compliance factors. The Manager will be responsible for execution of such aspects of the roadmap that are assigned to them.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EAs an experienced Hospitality professional, the Manager will proactively influence and guide to broadly cultivate a Hospitality approach within the diverse EMEA team of American Express and vendor colleagues. They will work with a group of colleagues across multiple cities in the region and will be responsible to ensure that third parties execute against plans for the engagement, development, recruitment, and retention of third-party talent.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EThis role also focuses on the high quality and safe delivery of the services, in a compliant, open manner. The Manager will work closely with Facilities Management, Health and Safety, Compliance and Relationship Management colleagues to ensure that a seamlessly robust and consistent approach to workplace services is adopted in every location, every day. Operational controls, as globally or regionally defined, will be adopted and implemented for all in-scope services, to ensure adherence to American Express and GREWE policies %26amp; procedures, and all applicable codes and regulations.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EIn terms of consistent service operations, which are performed at the highest level, this is a meaningful role which requires a strong understanding of the management of third-party suppliers. They will be required to oversee all aspects of the performance of the suppliers based on an agreed governance structure. The governance structure will cover all aspects of performance including that related to SLAs, KPIs and any other scorecard that is agreed.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EIntegral to this role will be the maintaining of relationships with internal and external customers, and pro-actively driving a closed feedback loop approach, for all services. Similarly, this role is responsible for representing the voice of the colleague or customer in scenarios where friction is present, to drive outcomes that promote seamlessness in the experience, in every location for every colleague.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EWith consistent service excellence being a high priority for this role, there are also requirements for the Manager to be commercially literate and to be able to administrate operational services, preferably a highly regulated environment. Rigorous analytical and financial skills to drive creative solutions that focus on value generation and capture outstanding market opportunities are desired. The ability to supervise sophisticated hospitality financial models and to drive the best financial outcome for American Express is required.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3ECore Responsibilities:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0cm;%22 type=%22disc%22%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l11 level1 lfo15;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EShow up as a visible Hospitality professional every day. Demonstrate the Blue Box values and Leadership Behaviors as a figure head%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l11 level1 lfo15;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EContribute to the delivery of food %26amp; drink services and other workplace services and amenities across the region%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l11 level1 lfo15;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EPut Enterprise Thinking First to manage outcomes and vendor performance for service lines including:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cul style=%22margin-top:0cm;%22 type=%22circle%22%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l11 level2 lfo15;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EFood outlets %26amp; delivery services%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l11 level2 lfo15;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3ECatering%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l11 level2 lfo15;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EReception %26amp; welcome services%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l11 level2 lfo15;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EMeeting %26amp; event planning%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l11 level2 lfo15;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EConcierge services%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l11 level2 lfo15;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EPantries, community engagement, onsite amenities%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l11 level1 lfo15;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EBe the voice of the colleague in scenarios where friction in the workplace experience is present, to facilitate its removal.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cstrong%3E%3Co:p%3E %3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EStrategic %26amp; Operational Planning:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0cm;%22 type=%22disc%22%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l8 level1 lfo14;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EContribute to a multi-year strategic roadmap aligned to enterprise and regional goals.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l8 level1 lfo14;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EManage third-party vendors, performance/contract management, site launches, and contribute to capital planning in accordance with defined processes.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l8 level1 lfo14;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EAlign with digital, ESG, legal/compliance, and financial targets.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cstrong%3E%3Co:p%3E %3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3ELeadership %26amp; Collaboration:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0cm;%22 type=%22disc%22%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l6 level1 lfo13;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EApproach colleague, vendor, and stakeholder relationships as a mutual partnership.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l6 level1 lfo13;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3ECollaborate with internal teams and senior leaders across EMEA.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l6 level1 lfo13;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EFoster the attraction and retention, and engagement of hospitality talent within third party relationships throughout the region.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l6 level1 lfo13;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EManage third-party action plans and roadmaps that drive consistent delivery and continuous improvement.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l6 level1 lfo13;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EPartner with such American Express partners as CEG, Healthy Living, Digital Workplace, Public Relations and Communications, Security, Brand to build a seamless One CX approach to the colleague workplace experience.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cstrong%3E%3Co:p%3E %3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EService Quality %26amp; Compliance:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0cm;%22 type=%22disc%22%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l1 level1 lfo12;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EEnsure high-quality, compliant, and safe service delivery across in-scope services including food safety.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l1 level1 lfo12;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EWork closely with Facilities, Health %26amp; Safety, Compliance, and Relationship Management teams.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l1 level1 lfo12;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3ESupport the implementation of standard operating controls and governance frameworks.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l1 level1 lfo12;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EManage closed-loop style feedback mechanisms.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cstrong%3E%3Co:p%3E %3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EVendor %26amp; Performance Management:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0cm;%22 type=%22disc%22%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l2 level1 lfo11;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EAdministrate agreements for new and existing services, from procurement to agreement execution.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l2 level1 lfo11;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EManage and ensure third-party compliance in line with American Express standard operating procedures and standards.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l2 level1 lfo11;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EManage third-party supplier performance via SLAs, KPIs, and governance metrics.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l2 level1 lfo11;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EBuild meaningful partnerships that drive results for American Express.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l2 level1 lfo11;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EFoster continuous improvement and represent the customer/colleague voice in services.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cstrong%3E%3Co:p%3E %3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EData, Finance %26amp; Innovation:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0cm;%22 type=%22disc%22%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l10 level1 lfo10;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EUse data to deliver insights, measure outcomes, and drive improvements.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l10 level1 lfo10;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3ESupervise and administrate hospitality financial models as required, in partnership with other colleagues.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l10 level1 lfo10;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EIn line with American Express standards, ensure that all financial planning (including capital plans, asset registers, in year or long-range financial plans) are followed for all in-scope services.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l10 level1 lfo10;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EAnalyse financial performance, ensuring key risks and opportunities are highlighted and reported on a minimum monthly basis; provide forecast updates, variance explanations and bottom-up operating budget calculations as required.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l10 level1 lfo10;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EFacilitate GREWE’s financial position by way of commercial negotiations with third-party suppliers.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l10 level1 lfo10;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EMaintain financial records for all contracts in line with American Express standards.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l10 level1 lfo10;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3ELiaise with GREWE Finance Operations, regarding financial information relating to budgets, business unit costs, and financial systems compliance.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l10 level1 lfo10;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EWork with Global Supplier Management to ensure a compliant approach to any procurement or contracting actions required.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l10 level1 lfo10;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EProvide invoice approval and payment product validation (and/or other payment methods) in accordance with American Express standards.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cstrong%3EMinimum Qualifications:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EOperational Leadership:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0cm;%22 type=%22disc%22%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l0 level1 lfo2;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EExperience supporting the delivery of a multi-year, enterprise-aligned roadmap within regional or country-level operations.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l0 level1 lfo2;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EStrong organizational and execution skills across multiple sites and teams.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l0 level1 lfo2;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EProactive, analytical, and dependable team player with the ability to work independently and take initiative.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l0 level1 lfo2;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EDemonstrated ability to lead day-to-day operations with limited supervision while escalating key risks and opportunities appropriately.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l0 level1 lfo2;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EExperience supervising or coordinating outsourced third-party teams in a matrixed environment.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EHospitality and Workplace Experience Expertise:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0cm;%22 type=%22disc%22%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l4 level1 lfo3;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EDeep understanding of commercial hospitality operations with management experience in hotel, food and beverage outlet or events businesses.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l4 level1 lfo3;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EExperience in food and beverage operations, workplace amenities, and/or employee experience programs in a corporate or professional services environment desired.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l4 level1 lfo3;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EProven ability to manage local hospitality service delivery with focus on consistency, service quality, and customer satisfaction.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3ESupplier %26amp; Vendor Management:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0cm;%22 type=%22disc%22%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l14 level1 lfo4;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EHands-on experience managing third-party vendors and service providers.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l14 level1 lfo4;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3ESkilled in monitoring performance against SLAs and KPIs and ensuring contract compliance.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l14 level1 lfo4;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EAbility to support contract renewals, issue escalation, and continuous service improvement initiatives.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EOperational Excellence %26amp; Compliance:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0cm;%22 type=%22disc%22%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l3 level1 lfo5;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3ESuperior knowledge of regulatory, health %26amp; safety, and food safety standards in hospitality settings.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l3 level1 lfo5;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EFamiliarity with ESG, sustainability, and compliance frameworks relevant to hospitality operations.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l3 level1 lfo5;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EComfortable using digital tools and data systems to monitor performance and drive improvements.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l3 level1 lfo5;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EWizard in Excel, Word, and PowerPoint for reporting and communication.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EStakeholder Collaboration:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0cm;%22 type=%22disc%22%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l12 level1 lfo6;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EStrong relationship-building skills with peers, internal stakeholders, and vendors.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l12 level1 lfo6;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EAbility to communicate clearly and influence at an operational level to align on priorities and outcomes.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EHospitality %26amp; Customer-Centric Mindset:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0cm;%22 type=%22disc%22%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l5 level1 lfo7;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EDedicated to customer experiences in any setting.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l5 level1 lfo7;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EPossess a hospitality mindset with an innate ability to listen with empathy. Deep understanding of the leadership behaviours and competencies required to deliver hospitality.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l5 level1 lfo7;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EPassionate about creating human connections to meet and exceed customer expectations.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EFinancial %26amp; Commercial Acumen:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0cm;%22 type=%22disc%22%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l9 level1 lfo8;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EProven experience in managing budgets and tracking spend against targets.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l9 level1 lfo8;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EAbility to analyse cost, identify efficiencies, and support value-for-money initiatives.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l9 level1 lfo8;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EFamiliarity with financial reporting processes and use of data to support business decisions.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EChange Management %26amp; Innovation:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0cm;%22 type=%22disc%22%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l7 level1 lfo9;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EComfortable adapting to transformation and process change within a dynamic environment.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l7 level1 lfo9;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EBrings forward ideas for operational improvement and innovation in service delivery.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cstrong%3E%3Co:p%3E %3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cstrong%3EPreferred Qualifications:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0cm;%22 type=%22disc%22%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l13 level1 lfo1;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EDesired: undergraduate degree in a hospitality field (hotel general management, food and beverage management, event management).%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l13 level1 lfo1;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EKnowledge with qualifications desired, of relevant local regulations, laws and familiarity with food services, environmental and safety codes, and systems.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraph%22 style=%22mso-list:l13 level1 lfo1;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EWorking knowledge of (European) languages desired.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cstrong%3E%3Co:p%3E %3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cstrong%3E%3Co:p%3E %3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cstrong%3E%3Co:p%3E %3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cstrong%3E%3Co:p%3E %3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3ENon-considerations for sponsorship:%26nbsp;%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EEmployment eligibility to work with American Express in the%26nbsp;UK%26nbsp;is required as the company will not pursue visa sponsorship for these positions.%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cspan style=%22color:#6C696A;font-size:10.0pt;%22%3E%3Cspan style=%22mso-ansi-language:EN-GB;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22color:#6C696A;font-size:10.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;%22 lang=%22EN-US%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoPlainText%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cspan lang=%22EN-US%22%3E%3Cstrong%3E%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0cm;%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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