- Professional
- Ufficio in Guaynabo
The Commercial Operations Manager role be responsible for providing strategic insight to both the field force and the sales leadership team specific to the business KPI’s, incentive compensation, Sales Force Effectiveness dashboards, field force targeting and management reporting. This role will lead the internal sales support representatives, driving the collaborative alignments among multiple teams, including sales, marketing and operations for Alivia’s Specialty and Infusion. This role will partner with Sales Managers to enable commercial department efficiency, productivity and reporting/analytical capabilities to react quickly to changing customer dynamics and make profitable business decisions. The Commercial Operations Manager applies technical knowledge to solve problems, receives assignments in the form of objectives and determines approach, resources, schedules, and goals. The Sales Manager consistently review performance metrics and promptly identify and address emerging trends, opportunities and issues through specific actions plans by territory and line of business.
Responsibilities include but are not limited to:
- Lead Sales Support, and Operations team members in supporting and reducing the administrative burden on the sales force.
- Craft and present compelling, strategic recommendations for sales team performance to drive new business growth.
- Drive the creation and implementation of a comprehensive system of dynamic and efficient tools for reporting and analyzing data. Working collaboratively to establish processes that drive continuous improvement and revenue growth.
- Engage in collaborative dialog with Sales Managers, Operations Managers, Marketing and Finance to create profitable commercial strategies, initiatives, and processes.
- Analyze performance metrics and sales tool usage reports to identify sales team training needs. Collaborate with our learning and development team to develop strategies to meet these needs.
- Build strong relationships within a network of colleagues on all levels and ensure effective linkages with all stakeholders.
- Supports and contributes to a sales Operations vision and strategy aligned with business needs.
- Works with colleagues to build the infrastructure and capabilities that enable the sales organization to achieve sustainable success.
- Develop an accessible library of sales processes and programs for quick reference by the organization, using existing technologies as appropriate.
- Build productive long-term customer relationships with external decision makers.
- Participate in sales and marketing activities with key customers and/or professional associations.
- Evaluate and promotes training and continuous education for Commercial Team
- To monitor customer satisfaction and service levels to ensure that standards are being met
Candidate Experience:
- 5years ofprevioussupervisory experience isrequired.
- Prior experience working in Specialty Pharmacy,Home Infusionorpharmaceuticalsalesisrequired.
- Demonstratedtrack recordof meeting/exceedinggoals.
- Demonstrated capability with coaching and developing personnel.
- Previous experience with coordinating and leading projects
***EEOC F/M/V/D***
