Services Delivery / Customer Success Lead presso Akselos

Services Delivery / Customer Success Lead – Energy Sector

About Akselos

Akselos is a fast-growing digital technology company headquartered in Switzerland, with operations across the Americas and Asia. We’ve developed the world’s most advanced and fastest simulation engineering software to protect critical infrastructure.

Our technology powers structural Digital Twins — enabling advanced simulation and real-time asset monitoring for the Energy and Chemical industries. Our mission: help asset-heavy industries enhance safety, performance, and sustainability through digital transformation.

About the Role

As Services Delivery / Customer Success Lead, you will lead the deployment and operation of Akselos’ structural Digital Twin solutions for Downstream and Upstream assets, with a focus on the Americas region.

This is a multi-disciplinary, client-facing role at the intersection of engineering, software deployment, and energy operations. You’ll manage end-to-end project delivery — from scoping to implementation — while nurturing long-term client relationships and driving measurable customer success.

This role is based in North America (preferably Houston) and reports to the VP Services Delivery.

Key Responsibilities

• Lead the delivery of Akselos’ structural Digital Twin projects, ensuring excellence across all delivery stages.
• Act as a trusted advisor to major energy clients, promoting the value of Akselos’ technology and services.
• Partner with Sales during pre-sales, scoping, and proposal phases.
• Ensure customer satisfaction and identify opportunities for upselling and cross-selling.
• Collaborate with technical and software teams to adapt solutions to project needs.
• Mentor junior engineers and foster a culture of continuous improvement.
• Contribute to refining Akselos’ delivery methodologies and processes.

Qualifications & Experience

Education

• Bachelor’s or Master’s degree in Engineering or a related field.

Experience

• Minimum 8 years in the Energy or Chemical industry, ideally in asset integrity management (Downstream or Upstream).
• Proven track record leading engineering or digital transformation projects in customer-facing environments.
• Familiarity with SaaS platforms or digital tools for industrial operations.
• PMP or equivalent certification is a plus.

Skills

• Deep understanding of industrial project workflows and asset integrity processes.
• Excellent stakeholder management and organizational skills.
• Strong leadership and client relationship abilities.
• Ability to manage multiple priorities and cross-functional collaboration.
• Fluent in English (Spanish or Portuguese is an asset).
• Willingness to travel internationally to support project execution.

What We Offer

• A front-row seat in the global Digital Twin revolution transforming the energy sector.
• A collaborative, international environment where you’ll have real autonomy and impact.
• Direct engagement with leading energy operators and innovative engineering projects.
• Competitive compensation and a chance to contribute to a more sustainable world.

Join Us

Are you ready to work at the cutting edge of digital engineering and accelerate the energy transition with a recognized industry pioneer?

If you’re passionate about solving complex challenges and enabling industrial transformation, apply now for the Services Delivery / Customer Success Lead role.

➡️ Please note: Only shortlisted candidates will be contacted. Applications must be submitted in English.