General Manager presso Hyatt

Grounded in our Purpose to “care for People so they can be their Best,” a Hyatt General Manager is responsible for bringing this Purpose to life through the execution and delivery of the Hyatt brand and brand experiences across all stakeholders: guests, colleagues, customers, owners, and communities.

With passion, care, and a strong work ethic, Hyatt General Managers actively and consistently engage all stakeholders to listen, learn, and lead a diverse team focused on building brand loyalty and cultivating positive guest experiences. 

Operations & Business Acumen

·       Effectively manage owners’ assets with an on-going focus on maximizing returns and identifying the value proposition that Hyatt delivers as a management company. 

·       Develop, execute, and evolve a multi-year property level business strategy with focus on brand positioning.

·       Maintain and build a positive and effective relationship with the property ownership on behalf of Hyatt.

·       Understand and utilize data insights to inform strong business cases for decisions.

·       Understand property financials, including departmental P&Ls and provide oversight of ongoing financial reporting, forecasting, and planning.

·      Challenge and improve current practices and environment to meet the quality expectation of guests and customers. 

·       Optimize the overall sales and revenue management strategy to capture growth and deliver long term profitability.

·       Maintain a pristine and well-maintained facility to preserve ownership’s asset value.

·       Lead the capital planning process and utilization of the owner’s capital to fund property improvements over time.

·       Embrace technology and digital initiatives to drive property performance and connectivity to guests and colleagues.

·       Ensure the safety of colleagues & guests.

·       Ensure property operations, guest service, and commercial offerings are aligned to the brand.

·       Practice and promote environmental sustainability.

Experiment to Improve

·       Balance the needs and support of the property’s leaders, colleagues, guests, customers, owners, and community reputation.

·       Adapt to a changing world and envision new possibilities for generating profit and revenue growth.

·       Exhibit sound judgement and decision making.

·      Use data in day-to-day problem solving to address underperformance, test ideas, learn and accurately measure impact.

·      Balance the efficiency of existing practices with the need to adapt; focus energy to drive change in places where there will be a meaningful financial, operational, colleague, or customer experience impact

·      Approach challenges or new opportunities with a test and learn mindset.

Drive Impact

·       Articulate a clear, consistent, and effective message when communicating with diverse audiences.

·       Execute a strategic vision through property leaders to drive daily tactics and execution.

·       Partner with the property’s leadership team to build accountability and achieve shared success.

·       Quickly recognize and act on critical feedback from customers and colleagues.

·      Take initiative to fix systems and processes that aren’t working well quickly and eliminate barriers to delivering a seamless and caring experience to guests, members, and customers.

·      Build a collaborative environment with open, clear, cross-functional communication and engagement to drive the business forward.

·       Plan and lead in a proactive way, even if situations are ambiguous, stressful, or unexpected situations.

Develop Talent

·       Execute Hyatt’s talent agenda and processes to recruit, hire, develop, retain, and motivate an inclusive workforce.

·       Support colleagues in understanding their role as brand ambassadors so they can deliver authentic and caring service to customers and guests.

·       Delegate skillfully and allow others to develop alternative ways of accomplishing work.

·       Coach, mentor, and develop future leaders for Hyatt.

·       Find targeted development assignments for promising talent, including opportunities that cross functional boundaries.

·       Serve as a leader in the community by engaging and collaborating with local business partners while maintaining a positive brand reputation.

·       Build a strong talent pipeline.

·       Measure and improve colleague engagement.

Champions Hyatt’s Purpose & Culture

·       Promote and role model Hyatt`s values (empathy, integrity, respect, inclusion, experimentation, and wellbeing).

·       Truly listen to others (both colleagues and guests), imagine their experience with empathy, and respond with compassion.

·       Cultivate an inclusive workplace rooted in fairness and respect where all colleagues feel valued for who they are and are encouraged to actively participate in their property’s culture and success.

·       Help colleagues and people leaders balance competing demands and prioritize self-care so they can be their best selves.

·       Be open and honest and treat others with appreciation. 

·       Demonstrate open-mindedness and embrace a range of perspectives.

·       Maintain the highest level of ethical conduct as expected by all stakeholders.

• Prior “Lifestyle” brand experience preferred. 
• Prior NYC hotel management experience preferred.
• Minimum of 2 years’ experience in leading in a union environment preferred. 
• Minimum of 10 years progressive experience in 4- or 5-star hotel, with a minimum of 5 years in a leadership role. 
• Savvy in crafting and driving creative programming, branding, and marketing strategies. 
• Experience working with 3^rd party F&B operator preferred.
• Demonstrated business acumen and forward-thinking approach to financial initiatives, seasonal scheduling efficiencies, short- and long-term goal planning, budgeting, forecasting and profit/loss analysis, capital projects, and facilities management.
• Possess a lead-from-the-front mentality, constantly staying engaged with his/her team, serving as ambassador to the property and brand.
• Excellent interpersonal skills, with the ability to establish and maintain positive relationships with: Ownership; Corporate; hotel’s management, employees, clients, and vendors; and the community.  
• Ability to communicate effectively and calmly handle challenges in the workplace, proposing corrective solutions when identifying challenges. 
• Ability to effectively and confidently present financials and other presentations in both oral and written form.
• Ability to work flexible schedules and be present as required by business demand levels.

Wage Information

The starting salary range for this position is $250,000-$285,000.