Management Support Technician (TEMP) - Fire & Medical presso Town of Queen Creek, AZ

About the Department

NOTE: This is a Full-Time, Benefited Position with Temporary Funding through June 30, 2026.  The position will support the Queen Creek Fire & Medical Department.

This job classification description is intended to be generic in nature and not an exhaustive list of all duties and responsibilities.  The specific tasks/duties may vary based on position assignment and as determined by the Town of Queen Creek.

JOB CLASSIFICATION SUMMARY

Positions assigned to this class are responsible for preparing advanced and confidential data entry and reports; setting up and attending board, committee, and/or commission meetings, taking and transcribing minutes of meetings, preparing agendas for publication, and preparing backup material for public meetings, conducting moderately complex research, preparing reports, preparing and proofing original correspondence, and performing basic accounting functions for assigned area. 

DISTINGUISHING CHARACTERISTICS

This is a fully qualified, experienced level management support classification in the management support and analysis job family. Incumbent(s) performs the full range of support duties under general supervision. Classification requires solid knowledge of transactional and/or work standards for completing tasks and assignments of a varied nature.  Work may vary from basic to more complex duties and issues but are generally within expected parameters.

Position Duties

ESSENTIAL DUTIES

The following are intended to describe core work functions of this classification.  While the level and broad nature of essential duties may not change, specific work tasks will vary over time depending on the Town’s needs.  Specific duties may also vary depending on departmental assignment.

Duties related to ALL assignments:

• Performs various clerical duties, utilizing standard office equipment, to include screening incoming calls; taking and transmitting messages; distributing mail; preparing and submitting timesheets; filing; making photocopies; typing; and word processing.
• Enters and processes payroll in payroll system; maintains vacation, sick balances; maintains time keeping system; responds to payroll related requests from staff.
• Prepares and maintains databases, reference manuals, written procedures files, records, correspondence, etc.
• Compiles and analyzes a variety of data and information and prepares related reports, agendas, and/or packets.
• Monitors and maintains office inventory and supply levels; prepares purchase requisitions; coordinates the procurement of supplies and/or equipment with applicable department.
• Performs basic accounting functions including cash receipting, tracking and monitoring budgets, processing accounts payables, and preparing purchase requisitions.
• Assists with monthly purchasing card reconciliation by researching and obtaining receipts and invoices.
• Prepares, processes, reviews, corrects, and closes work orders.
• Coordinates processes for division/department utilizing established guidelines.
• Monitors assigned accounts; assists with related analysis.
• Creates presentations, prepares minutes and/or public notices for meetings, special events, and/or other related situations; composes, types, and edits a variety of correspondence, reports, memoranda, and other materials.
• Conducts routine research, gathers and organizes information into a logical format, and prepares findings.
• Coordinates training, conference and travel arrangements for staff; coordinates onsite training.
• Assists with public information requests.
• Coordinates special events as assigned.
• Assists with preparations or written procedures for document imaging/scanning and schedule records retention.
• Provides support in the research, organization, implementation & completion of special projects as assigned. 
• Performs related work as assigned.

In addition to ALL duties listed above, when assigned to Queen Creek Police Department:

• Provides in person customer service to the public in the Police Department lobby.  While the majority of interactions are positive in nature, some customers may be uncooperative or require assistance after a traumatic experience.  The position will work from a secure front desk environment but will be exposed to customers that may be angry, use foul language, or require an immediate police response.  In addition, this position may require the use of a recording device.

Minimum Qualifications

MINIMUM QUALIFICATIONS (at job entry)

Education and Experience:  

High School Diploma or GED and 3 years of related experience; or an equivalent combination of directly related education and experience.

Other Qualifications

KNOWLEDGE

• Basic bookkeeping principles and practices;
• Basic budgeting principles;
• Data gathering and research methods;
• Office procedures, methods, and equipment;
• Basic mathematical concepts;
• Standard office equipment including the computer and programs relevant to the performance of applicable duties and responsibilities;
• Applicable general laws, rules, regulations, policies and procedures related to area of assignment;
• Basic research and analysis principles and techniques; 
• Customer service principles;
• Modern office procedures, methods, and equipment;
• Basic filing and recordkeeping principles and practices;
• Word processing methods;
• English language, grammar, and punctuation.

SKILLS

• Maintaining and monitoring accounting, budget, and/or bookkeeping records;
• Using computers and related software applications;
• Providing customer service;
• Performing basic mathematical calculations;
• Operating standard office equipment;
• Tabulating, recording, and balancing transactions;
• Entering data into computerized systems;
• Filing; 
• Typing; 
• Composing routine business correspondence;
• Performing multiple tasks simultaneously;
• Using modern office equipment;
• Communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and other interested parties sufficient to exchange or convey information and to receive work direction.