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AI IVA/BOT Architect - Google CCAI presso Ttecdigital

Ttecdigital · London, Regno Unito · Remote

Java

Python

HTML/CSS

JavaScript

C#

Swift

SQL

NoSQL

Microsoft Excel

Angular

Backend

Cloud

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At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The TTEC Digital Google Partner Practice is a Google Cloud Contact Center Artificial Intelligence (CCAI) platform launch partner that can train, test, secure, deploy and integrate CCAI and the Vertex AI suite to produce multi-platform, data informed, enterprise solutions that fuel the exceptional employee and customer experience (CX).
 
As an AI IVA/BOT Architect, you will be responsible for providing technical solutions to meet the various needs of our clients. You will serve as a lead to the Google delivery practice and work as part of a team of professionals that play a key role in implementing solutions and delivering results. You will enjoy involvement in the full-life cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process. 

We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits.  We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery, and satisfaction.


The TTEC Digital Google Partner Practice is a Google Cloud Contact Center Artificial Intelligence (CCAI) platform launch partner that can train, test, secure, deploy and integrate CCAI and the Vertex AI suite to produce multi-platform, data informed, enterprise solutions that fuel the exceptional employee and customer experience (CX). As an AI IVA/BOT Architect, you will be responsible for providing technical solutions to meet the various needs of our clients. You will serve as a lead to the Google delivery practice and work as part of a team of professionals that play a key role in implementing solutions and delivering results. You will enjoy involvement in the full-life cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process. We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits.  We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery, and satisfaction.




What you will be doing:
  • Lead voice and digital AI Self-Service solutions for large, multi-location contact centers
  • Design, develop and implement AI self-service applications with Google CCAI
  • Ability to interface with clients, lead design decisions and drive towards defining solution requirements and technical design
  • Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects
  • Collaborate with project team members to provide input to conversation design specifications
  • Integrate backend systems using web services, databases, and reporting
  • Perform Unit Testing of developed code
  • Assist with System and Functional Testing


    • What skills you will bring:
  • 8+ years of architecture and design experience overall
  • 4+ years of experience with Google Dialog Flow ES/CX
  • 2+ years of technical on-hands experience with Google Cloud CCAI
  • Google Certification a plus and/or badge completion required
  • Knowledge of Cloud Services Architecture, Apigee, Vertex AI
  • Ability to support multiple projects at the same time
  • Experience in managing large multi-site contact center implementations
  • Experience managing and guiding developers or interest in doing so
  • Experience in writing Solution Document Designs/specifications for IVA applications
  • Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and Amazon
  • Proficient in Java, JavaScript, .NET, C#, HTML, SQL and Python etc.
  • Must be able to work independently, be organized, self-motivated, and have attention to detail
  • Excellent communication skills, both written and verbal
  • Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js, AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift
  • Support integrations with back-end data systems such as: Web Services REST API, Soap, SQL Server, Oracle, NoSQL databases, Reporting
  • Bachelor's degree required


    • Desired skills
  • Staff management
  • 1 to 2 years Cisco CVP, WebexCCE/CC, UJet design and architecture experience
  • VXML based IVR platforms such as CVP, GVP, AVP/AEP, Amazon Connect, Five9


    • #LI-BN1
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