Vice President Operations VitalShred presso Vital Holdings LLC

Description

Summary: The Vice President of Operations is responsible for leading day-to-day operations across VRC Companies, LLC’s (VRC) service lines. This role ensures our facilities operate safely, efficiently, and consistently while maintaining the highest standards of quality and customer satisfaction. The VP of Operations partners closely with front line leaders to drive operational excellence and alignment with company goals.

Essential Functions (OTHER DUTIES MAY BE ASSIGNED):

•  Personnel Management. Candidate will maintain a full staff within budgeted target range; interview, screen, hire, train, evaluate, supervise, and reward personnel according to established procedures to select the best people for the job and develop them to their fullest potential; ensure proper vacation, holiday, on call and absentee coverage for all positions for all shifts of operational staff; communicate and verify that all shifts are kept informed by use of meetings and written communication; enforce attendance and other personnel policies taking necessary disciplinary steps up to termination; and monitor and control all access to secured areas.
• Quality Tracking and Improvement. Candidate will participate fully in all facets of the company’s quality programs; monitor, track, and set goals for critical to quality areas within operations; communicate / chart measurable performance goals and results and work toward continuous improvement; create updates and distribute security procedures as well as monitor, analyze, and distribute security alerts to all staff; and create and distribute security incident responses and escalation procedures.
•  Customer Service. Responsibility includes providing courteous and attentive treatment of all customers’ needs by presenting a professional and positive image when interacting with customers in person and over the phone; handle / coordinate special requests; resolve customer problems; maintain a secure environment by adhering to all security policies and procedures; coordinate customer audits; participate in disaster recovery drills; with Sales Representatives on account startups by setting up delivery schedules; and updating delivery schedules.
•  Total Quality Management. Candidate will run a 24-hour/7-day operation that requires critical responsiveness while developing a Total Quality Management outlook for a diverse workforce.
•  Special Projects. Candidate will coordinate and manage special projects as needs arise.

Requirements

Competencies:

•  Problem Solving: Applies critical thinking and structured problem-solving techniques to address complex people, process, and performance challenges. Evaluates operational data, identifies root causes, and develops practical, sustainable solutions that balance business
• Strategic Planning: Develops long-term operational strategies aligned with company objectives and translates them into actionable plans. Anticipates market and operational trends, identifies opportunities for innovation, and makes data-driven decisions that balance growth with operational efficiency.
• Operational Excellence: Drives continuous improvement through process optimization,performance metrics, and accountability. Implements best practices that enhance service quality, reduce costs, and ensure consistency across all VRC facilities and service lines.
• Financial Acumen: Understands and manages financial drivers of the business, including budgeting, forecasting, and P&L performance. Uses financial insights to inform strategic decisions and ensure sustainable profitability.
•  Leadership Development: Builds and inspires high-performing teams by modeling integrity, transparency, and accountability. Coach and mentor leaders at all levels to achieve operational goals, strengthen engagement, and prepare future successors.
•  Safety and Compliance: Promotes a proactive safety culture across all operations and ensures full adherence to federal, state, and industry regulations related to information security, workplace safety, and environmental standards.
•  Customer Focus: Champions a client-centered mindset by ensuring timely, accurate, and secure service delivery. Measures customer satisfaction and partners with internal teams to resolve issues, implement improvements, and uphold service excellence.
•  Continuous Improvement: Embraces change and leverages technology, analytics, and employee feedback to identify and execute improvement initiatives. Encourages a culture of problem-solving, learning, and adaptability.
• Integrity and Accountability: Leads with honesty and professionalism, taking ownership for results and decisions. Upholds company values and sets clear expectations that align performance with VRC’s mission and ethical standards.
• Cross functional Collaboration: Effectively partners with internal stakeholders- including Market Centers (MC, Vital Shred (VS), Account Representatives, And Market Administrators (MA) to ensure alignment of goals, resources, and communication,. Build strong, collaborative relationships across departments to drive operational consistency, resolve challenges proactively, and deliver seamless service to internal and external clients. 

Work Environment: Must be able to tolerate heat in the summer and cold in the winter.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10lbs. and up to 50 lbs. While 

performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material.

Travel Required: Yes

Education and Eligibility Requirements:

•  Bachelor’s Degree or equivalent management experience (10+ years)
•  Proven management experience (6-8 years desired) with demonstrated ability to get work out of others and extensive interviewing experience.
•  Valid driver’s license with clean MVR and clean background check.
•  Extensive training in Total Quality Management Concepts and tools. Experience in implementing Quality concepts and practices in a service industry work environment.
•  Willing to take responsibility for daily operations even if personal sacrifices required (e.g., maintain company phone, able to cover any shift, if necessary, and run emergencies)
•  Strong financial acumen and ability to manage budgets and performance metrics.
•  Proven ability to lead through change and build high-performing teams.