Bodily Injury Claims Supervisor presso Aoins

A career at Concord Insurance Group is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

Description

This position is responsible for the leadership and management of the Maine Bodily Injury Claims Unit, overseeing the investigation and settlement of first and third-party claims arising from Personal Auto, Homeowner and Business Owner Policies.  Primary responsibilities include leadership, development and oversight of the unit including personnel resources, business processes and associated technologies, external vendor and agency relationships.

Responsibilities

• Be a visible and communicative leader that demonstrates commitment and promotion of company adopted Core Values

• Lead a team of claims professionals by guiding, monitoring, and facilitating the achievement of key performance objectives

• Develop less experienced associates to meet current and emerging technical needs

• Coordinate/supervise assignments, coverage analysis, reserve accuracy, effectiveness of negotiation, and resolution of claims

• Identify areas of improvement for internal workflow efficiency to maintain service standards

• Through regular supervision, file reviews and empowering employees, ensure claims meet company claim handling, reserve and litigation management guidelines and otherwise comply with legal and regulatory requirements.

• Manage Loss Adjustment Expenses in accordance with company guidelines

• Excellent understanding of Section 111 Reporting Requirements and Medicare claim handling procedures

• Ensure appropriate workload balancing between and among teams and teammates. If required, assist in the adjustment of claims that are referred for supervisory action

• Maintain strong vendor, agency, and policyholder relationships

• Review employment applications, resumes and interview candidates

• Conduct employee performance evaluations; mentor and facilitate the career development of team members

• Maintain a collaborative and positive environment including recognition, reward, constructive feedback, and team meetings

• Identify individual behavior/performance issues, provide feedback, establish corrective action or performance improvement plans, and maintain documentation

• Other duties as assigned

Requirements

• Bachelor’s degree preferred

• 5+ years of experience in casualty and general liability claims handling required

• 2 years of supervisory experience preferred

• Multi-line adjuster’s license as required in our operating territories

• Commercial claim handling, commercial coverage analysis and litigation management experience preferred.

• Knowledge of policy contracts, insurance laws, regulations, and the legal environment in which we operate

• Utilization of Automated Claims Management System and various manuals/software resources (QuickEstimate, HiMarley, etc.)

Skills and Abilities

• Proficient in PC Windows environment

• Organization and communication skills

• Understanding of claims handling and customer service

• Project management skills

• Strong interpersonal skills

• Ability to work under pressure and meet firm deadlines

• Ability to work extra hours when workload requires

• Ability to meet continuing education requirements for licensing purposes

Benefits

At The Concord Group, we’re proud to offer a comprehensive benefits package designed to support the wellbeing of our associates. This includes medical, vision, dental, life insurance, disability insurance, and a generous paid time off program for vacation, personal, sick time, and holiday pay. Additional benefits include parental leave, adoption assistance, fertility treatment assistance, a competitive 401(k) plan with company match, gym member/fitness class reimbursement, and additional resources and programs that encourage professional growth and overall wellness.

Why Concord Group Insurance

Since 1928, The Concord Group has been protecting families and small businesses across New England with trusted, personal insurance solutions. The Concord Group is a member of The Auto Owners Group of Companies and is recognized as a leading insurance provider through the independent agency system. Rated A+ (Superior) by AM Best, the company is represented by more than 550 of the best local independent agents throughout Maine, Massachusetts, New Hampshire, and Vermont.

At Concord Group, we believe in more than just insurance, we believe in our people. Our associates thrive in a supportive, collaborative workplace where community involvement, professional growth, and shared values drives everything we do.

Starting your career with The Concord Group means joining a team that values people first and gives you the opportunity to grow, give back, and make a lasting difference in the lives of those we serve.

Compensation

We are dedicated to fair and competitive total compensation package that supports the wellbeing and success of our associates. In addition to this, we offer other components like bonus opportunities.

Equal Employment Opportunity

The Concord Group is an equal opportunity employer and hires, transfers, and promotes based on ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state, or local law.

The Concord Group participates in E-Verify.