General Manager - Otto's Ice House San Antonio at Otto's Ice House

*ROLE IS BASED OUT OF SAN ANTONIO, TX AT THE PEARL*

Position Title:  

Otto’s Ice House General Manager 

A new, full-service icehouse has opened in the vibrant Pearl District, nestled beneath Texas’ signature live oaks alongside the San Antonio River. This exciting concept, brought to you by Goode Company, offers friendly service, classic Southern bites with a Texas twist, and live music on the outdoor patio. If you meet the qualifications below and are eager to be part of this new adventure, we encourage you to apply today! 

As a General Manager:

Hospitality is in your DNA. You pride yourself in creating a welcoming environment that anticipates needs and exceeds expectations. You are generous with praise and respectful with critiques. You strategize, execute plans, and deploy resources to maximize results. You embody the highest level of ownership and serve as an ambassador of our brand, exemplifying our values. In spirit, you’re running your own company. 

Essential Duties and Responsibilities:

Service: 

• Ensure guest service standards and procedures are delivered to every guest, every time.
• Evaluate restaurant service and performance daily.
• Investigate and resolve customer complaints regarding food quality, service, and accommodations.
• Display a sense of ownership and make decisions as if the restaurant were your own.

Product Quality: 

• Ensure excellent quality and presentation of all food for all guests.
• Monitor food preparation methods, portion sizes, garnishing, and presentation to ensure food is prepared and served according to standards.
• Schedule and receive food and beverage deliveries, verifying the quality and quantity of delivered products.
• Control inventories of food, equipment, small wares, supplies, and liquor.

Safety: 

• Regularly facilitate safety training and accountability checks on food preparation, food allergy awareness, sanitation, and safety procedures.
• Ensure all food is prepared, stored, and served according to company standards and state/local health code requirements.
• Monitor compliance with health and fire regulations regarding food preparation, serving, and building maintenance.
• Ensure proper equipment operation and maintenance; inspect supplies, equipment, work areas, and property to ensure efficient service and conformance to standards.

Financial Objectives: 

• Masterfully manage P&L responsibilities and meet financial objectives.
• Meet financial sales targets by identifying opportunities for growth while maintaining high operating standards.
• Manage cost control with consistent focus on cost of sale and payroll.
• Analyze shrinkage and develop procedures to alleviate.
• Prepare reports for the corporate office, and follow corporate office financial procedures, including but not restricted to, handling cash, credit cards, PO’s, invoices, payroll and all other financial transactions.

Personnel Management and Supervisory Responsibilities: 

• Responsible for personnel actions such as hiring, training, and mentoring to facilitate team member success.
• Handle complaints of harassment/sexual harassment in a timely and efficient manner.
• Strictly adhere to Company policies and applicable laws.
• Challenge each manager to become a master of their craft, a self-starter, and a creator who contributes to a our brand. Encourage them to embrace our company’s mission and vision to foster ownership within each manager.
• Effectively manage schedules to ensure the restaurant is appropriately staffed, with a consistent focus on managing overtime.
• Monitor employee appearance and uniforms
• Build employee morale and rapport by leading by example, fostering teamwork, and using a hands-on management approach (training, coaching, motivating, and follow-up).
• Regularly conduct shift meetings.
• Directly supervise new menu item rollouts and promotions.
• Coordinate live music performers to ensure they have necessary equipment, understand the venue's setup and schedule, and ensure sound checks have optimal audio quality.
• Ensure compliance with noise regulations, promote events, provide a safe environment, handle technical issues promptly, and collaborate with the marketing team for promotions.

Qualifications & Competencies  

• Bachelors’ degree in Restaurant Management, Hospitality, related field, or equivalent work experience.
• 5+ years of recent full-service experience as a General Manager with experience managing annual revenue of $5M+
• Strong knowledge and attention to detail on back-of-the-house operations including staff supervision, inventory control, and product quality.
• Strong P&L knowledge and general business acumen. Proven ability to make strategic decisions based on financial analysis. Specifically, forecasting, budgeting, analyzing variances, and initiating corrective action.
• Possess excellent basic math skills
• Proficient knowledge of MS Word, Excel, Outlook, and Teams
• Expert level leadership and employee hiring and development skills
• Expert level ability to navigate and resolve vendor/guest/team member issues.
• Language Skills: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
• Physical Demands: While performing the duties of this job, the employee is regularly required to stand, and walk. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.
• Although not required both live-fire grilling experience and bilingual language are a plus

Benefits and Perks:

• · Exceptional Earning Potential: Enjoy WEEKLY payouts! 
• · Fantastic Dining and Merchandise Perks: Indulge in fantastic discounts on dining and merchandise at any of our locations and online! 
• · Financial Planning: Secure your future with 401(k) retirement plans featuring a company match, ensuring your financial goals align with your career growth. 
• · Take Time Off to Recharge: Take advantage of our Paid Time Off, providing the opportunity to recharge and maintain a healthy work-life balance. 
• · Continuous Learning & Development: Elevate your skills through ongoing learning and development opportunities, both personally and professionally. 
• · Benefits: You will qualify for a Medical Membership starting the first month after 60 days from your hire date. Enjoy unlimited primary and preventive care, access to 24/7 telemedicine and virtual appointments, along with a range of other services including lab tests and immunizations.

We are an Equal Opportunity Employer that does not discriminate against an employee or applicant based upon race, color, religion, gender, national origin, disability, or veteran’s status or any other protected factor under federal, state or local law. 

This job description is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.