Assistant General Manager Hotel- Hampton Inn & Suites, Los Alamos, NM presso Denco Family
Denco Family · Los Alamos, Stati Uniti d'America · Onsite
- Professional
- Ufficio in Los Alamos
Job Details
Description
Hampton Inn & Suites is looking for that leader with a passion for hospitality and customer service, a great coach that can mentor and develop a team to do excellent results, and an overall trendsetter that is willing to take our service and associates to the next level. This dynamic Hotel Assistant General Manager will be responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, employee training and assessment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations to ensure the guests leave satisfied.
Essential Duties and Responsibilities include, but not limited to the following:
- Promotes Company Mission, Vision and Core Values.
- Budget Management- Assists in developing operating budgets.
- Sales & Marketing- Sell potential guests both within the hotel and outside the hotel. Meets and greets convention officers and other VIP's. Create and implement a marketing plan.
- Maintenance of Quality Standards for proper guest room cleanliness, function room set up and public room set-ups; maintenance of all facilities, service and employee performance. Is required to inspect at least 10 rooms per week.
- Operations Analysis and Department Head Supervision- Analyzes operations and meets with department heads to review the operations and receive their suggestions.
- Develops Department Heads - Selects and trains department heads and keeps them informed of company policies; observes their performance. Delegates responsibilities, holds them responsible for standards set forth by Hotel, assists them in improving their level of performance.
- Employee Relations - Works with department heads and employees directly and counsels employees when necessary. Establishes programs to improve employee morale and motivation. Delegates work responsibilities in order to best utilize all personnel.
- Forecast and Planning - Participates and directs scheduled internal meetings regarding sales, forecasting, quality control, safety, etc.
- Reports- Prepares all reports on a timely basis. Analyzes and states strategies to improve.
- Hotel Building Improvements - Prepares required capital improvements list annually.
- Staffing - Studies and analyzes employee work assignments from which staffing guides are established and approved. Maintains daily check on payroll performance and takes affirmative action to correct high payroll costs. Approves all overtime, both before and after in the case of an emergency or unscheduled requirement. Responsible for properly maintaining employee files. Reviews & submits all payroll in a timely fashion.
- Controls Other Expenses - Checks controls and approves all other hotel expenses.
- Safety and Sanitation - Inspects the property and implements action to ensure the safety and comfort from fire, injury, or illness due to unsafe or unsanitary conditions.
- Competition - Obtains current, competitive rate information.
- Home Office Communications- Reviews all significant items with Area Manager or other home office executives for information purposes, policy decisions, or assistance requests.
- Adheres to all company policies & procedures & brand standards.
- Other duties may be assigned to meet business needs.
Employee Benefits
- We offer 401k, Medical, Dental & Vision Insurance full-time employees.
- Company-wide discount - receive a 25% discount at over 40 company-affiliated restaurants!
- Employee Referral Bonus - refer a friend and get paid!
- Employee Assistance Program - receive confidential, personal, & web-based support on a variety of important topics such as stress management, dependent care, nutrition, legal & finances.
- Advancement - On-the-job skills training to prepare employees for upward mobility opportunities.
Qualifications
Qualifications/Requirements
- Must be able to favorably represent the Hotel to the guests and the community. Operational knowledge of all phases of the hotel; special knowledge of budget and accounting; sales procedure, proper selection, development and motivation of personnel skills. CHA designation preferred.
- Employee Relations - Responsible for maintaining high employee morale and a well trained, highly qualified staff.
- Materials and Products - Directly or indirectly responsible for all products, inventory, and consumable items used in the Inn and the proper preparation and use consistent with the Inn's cost objectives.
- Equipment-Direct and indirect responsibility for all hotel equipment, building, and furnishings.
- Money- Directly and indirectly responsible for all revenues and accounts receivable & enforcement of cash handling procedures.
- Must have the ability to lift, bend, move heavy equipment, and remain on one's feet for extended periods of time.
- Must have good communication skills, Spanish speaking skills a plus.
- Must be team oriented and dedicated to providing excellent service and ensuring that the brand’s highest standards are met.
- Each team member is considered a salesperson for the property.
- Must be able to work any day of the week including weekends and holidays.
- Any hotel employee may be asked to use their personal vehicle for business purposes at any time.
- Must possess and maintain a valid Food Handler Card as required by local regulations is mandatory.
This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position. Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. This job description does not constitute a contract for employment and may be changed at the discretion of the employer with or without notice.
Denco Family, Inc is an Equal Opportunity/Affirmative Action Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of age, race, sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, genetic information, or any other status protected by federal, state or local law.
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