Assistant Director of Housekeeping presso Winstar Casino Hotel

About the Role

The Assistant Director of Housekeeping plays a key leadership role in ensuring the highest standards of cleanliness, presentation, and guest satisfaction throughout WinStar World Hotel. This position oversees all housekeeping operations, drives team excellence, and upholds brand and company standards through effective management, training, and collaboration.

Key Responsibilities

• Ensure exceptional guest satisfaction through superior service and cleanliness.
• Investigate and resolve guest concerns promptly and professionally.
• Develop, implement, and enforce housekeeping policies, procedures, and quality standards.
• Inspect guestrooms, public areas, and back-of-house spaces to maintain top-tier conditions.
• Conduct and maintain accurate monthly inventories of supplies, amenities, and equipment.
• Train, mentor, and motivate housekeeping managers and associates for performance excellence.
• Manage staff scheduling to ensure operational efficiency and proper coverage.
• Monitor productivity and performance metrics; identify and implement improvement strategies.
• Review and analyze departmental financial reports, including P&L statements; assist with budgeting and forecasting.
• Oversee linen, laundry, and storage operations, ensuring inventory control and proper purchasing.
• Support the development and engagement of all team members.
• Promote and uphold hotel safety, cleanliness, and energy conservation standards.
• Maintain compliance with safety, fire, and security regulations.
• Collaborate with department heads and participate in management meetings.
• Contribute to the hotel’s culture of excellence, teamwork, and accountability.
• Perform additional duties as assigned by management.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Minimum of five (5) years of housekeeping management experience required.
• Strong leadership, communication, and organizational skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office Suite and hotel management systems.
• Experience in employee relations and team development.

Preferred Certifications

• AHLA Housekeeping Certification (preferred or obtainable within the first year).
• Any additional licenses or permits required by law or company policy.

Additional Requirements

• Ability to lift and carry up to 25 lbs regularly and occasionally up to 50 lbs.
• Frequent standing, walking, bending, and movement throughout the property.
• Willingness to work flexible shifts, including weekends and holidays.
• Professional appearance and demeanor in accordance with company standards.
• Must comply with all PPE and safety requirements.

Why Join WinStar World Hotel

At WinStar World Hotel, we are committed to providing a world-class experience for both our guests and our team members. We offer a supportive environment that encourages professional growth, collaboration, and excellence in every detail.