Soteria Service Coordinator presso Pathways Vermont

Soteria House Service Coordinator 

It is the policy of Pathways Vermont that all employees and applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, veteran status, age, sex, marital status, sexual orientation, gender identification, or disability. Pathways Vermont is committed to a diverse workplace that reflects the communities we serve, and is particularly interested in receiving applications from a broad spectrum of people including people with military experience, individuals with disabilities, and people of color.  

The Company: Pathways Vermont is a dynamic nonprofit agency committed to permanently ending homelessness and offering innovative mental health services. Soteria House Services Team Lead supports a hospitalization prevention residence for individuals experiencing an early episode of psychosis/extreme state/non-consensus reality who wish to avoid or minimize their exposure to medications.  Soteria House operates as a Therapeutic Community Residence (TCR). Services are funded by the Vermont Department of Mental Health (DMH) and TCR compliance is overseen by the Department of Aging and Independent Living (DAIL).  

The Role: The Service Coordinator  is a member of the Soteria community which includes residents, Resident Support Staff, Shift Supervisors, and two Co-Directors. The position is focused on working with Soteria residents to develop and implement a personalized service plan. Service Coordinator also assists residents in their transition from the residence to the larger community and supports other leadership tasks at Soteria. The Service Coordinator also helps develop relationships with other community providers and resources.  Time will be spent at Soteria with the residents as well as in the larger community after a resident transitions from the home.  Transition goals will be driven by the resident and may include supported employment, housing support, social support and more.

Program: Soteria House 

Job Title: Soteria Service Coordinator 

Supervisor: Soteria House Manager 

Location: Burlington, Vermont 

Schedule: 

35 hours, Tuesday - Saturday

Essential Coverage Tuesday 8am-4pm,  Friday 8am-3pm, Saturday 8am-3pm

Remaining 13 hours are flexible on wednesday and thursday and should include leadership and staff meetings, as well as flexibility to be on site at different times of day to accommodate resident service planning needs 

Soteria Service Coordinator Responsibilities:

• Engage in relationship building with residents and provide service from a “choice” perspective as well as participant-centered, harm-reduction, and strengths-based approaches

• Collaborate with residents in the formulation and maintenance of a dynamic service plan, centering on how to best support the resident in achieving their self-expressed (linear and non-linear) goals while in the program. Plan is reviewed and modified at least monthly

• Facilitate weekly network/service meetings with residents and their community support networks

• Maintain a system by which to delegate appointments/transportation needs to other members of the team (i.e. a resident calendar, emailing, etc.)

• Assist residents in establishing needed community-based medical and mental health services

• Support all residents in accessing health insurance and affordable healthcare

• Support residents in identifying sustainable permanent housing

• Accompany residents to apartment showings and assist in answering landlord queries and/or completing housing applications

• Complete applications with residents for appropriate financial assistance

• Coordinate closely with Soteria Co-Directors, Supervisors and Resident Support Staff

• Transport residents to appointments and meetings as necessary and/or assist in coordinating with Resident Support Staff. Assist in finding long-term transportation options and resources

• Record significant interactions with program residents and service plan changes in Foothold AWARDS database

• Read notes daily and ensure there are consistent notes in the resident record 

• Mediate family conversations and serve as main point of contact with residents’ families and/or guardians, as well as service providers in the community

• Assist residents in managing their monies, including assistance in computing expenses and preparing budgets

• Intake Team Member Responsibilities

• Meet with applicants in the community for intake interviews/assess for intake criteria 

•  Complete intake check-list, which includes 

  • Coordinating with medical providers and community partners to obtain required medication orders, self administration checklists and hospital discharge summaries/notes from other community providers

  • Reviewing admission packet with residents 

  • Ensuring that resident and/or providers sign required auxiliary documents 

•  Conduct intake at point of entry.

• Exit process responsibilities 

• Oversee completion of exit check list, which includes:

• Developing exit plans with residents

• Communicating with families and community partners to support exits and coordination of care

• Coordinate conversations with staff and leadership to have effective exit conversations with residents and implement timelines that meet resident and programmatic needs

• Provide oversight for the Transitional Resident Program: facilitate weekly network/service meetings, update service plans a minimum of monthly, and ensure weekly contact is made with transitional residents

Soteria TCR Services Responsibilities: 

• Provide back-up coverage for Resident Support Staff

• Support with quality oversight/data collection for services outcomes

• Maintain and update the Disaster Relief Kit’s Foothold Facesheets monthly

• Ensure all necessary documents are in a resident and transitional residents’ Google drive file and maintain their Facesheet (with the exception of medications, which is the role of the Soteria nurse)

• Collect, maintain, store, and dispose of all participant information according to applicable requirements for confidentiality, security, and privacy

Leadership Responsibilities: 

• Supervise the Peer Resident Support Staff and interns as needed

• Attend and co-facilitate weekly team meetings and leadership meetings 

• Participate in co-reflection, and team and agency meetings as requested

• Participate in interviews with other leadership staff as requested 

• Participate in rotating on-call schedules with the leadership team as requested for coverage needs.

• Participate in agency and program specific trainings

• Other duties as assigned including, but not limited to: support leadership during staffing transitions (hiring, scheduling staff, etc)

• Attend any union related meetings, as requested or scheduled 

Working Conditions/Physical Demands:

• Almost constant operation of a computer and other office machinery

• Regular, repetitive movement of hands and fingers including substantial movements of wrists, hands and fingers for typing and/or writing, grasping paperwork, using technology equipment and other tasks

• Frequent talking and participation in exchanging ideas through spoken word as well as ability to hear and receive detailed information through oral communication

• Significant amounts of sedentary work in a seated position

• Moderate levels of standing, walking, stooping, kneeling or crouching, reaching with hands and arms and light lifting while participating in daily activities at the house

• Rarely lifting and carrying 20-30 pounds for participating in daily activities at Soteria house, etc.

• Frequent utilization of close visual acuity and reading from a computer screen, must be able to read information captured in type and free hand form

• Possible need to run and ambulate at a fast speed while following resident

• Frequent exposure to outside environmental conditions (all seasons) in accompanying residents in the community and outings

• Frequent exposure to high levels of noise and/or persons presenting in distress

Job Qualifications: 

• Ability to work flexible hours

• Bachelor’s degree or comparable experience

• Prior experience of case management/service coordination preferable 

• Prior experience as a supervisor is preferable 

• Excellent communication, writing, and computer skills and the ability to work effectively both as part of a team and independently

• Excellent interpersonal skills and the ability to form relationships with a variety of individuals.

• Sound judgment and good problem solving skills

• Ability to structure time, develop work priorities independently, and meet program expectations with regard to documentation

• Knowledge of community resources for physical and mental health, substance use, financial assistance, employment supports, and housing

• Valid driver’s license, a reliable personal vehicle available for work purposes and current automobile insurance

• Ability to share one’s own personal transformative life experiences

• Personal experience of psychosis/extreme states will be considered an asset

Compensation:

• Full time, hourly position  

• 35 hours per week

• $23.00-$24.00 

 To apply please include a Resume and Cover Letter with your application