Patient Access Representative presso McLaren Health Care Vill

Position Summary:  Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process. 

 

Essential Functions and Responsibilities:

1. Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
2. Greet customers promptly with a warm and friendly reception.
3. Collects, documents, scans all required demographic and financial information.
4. Direct patients to appropriate setting, explaining, and apologizing for any delays.
5. Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
6. Estimates and collects copays, deductibles, and other patient financial obligations
7. Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
   Applies recurring visit processing according to protocol.
8. May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
9. Performs duties otherwise assigned by Management.

%3Cp class=%22MsoNormal%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22font-size: 11.0pt; font-family: %27Calibri%27,sans-serif;%22%3EQualifications:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-left: .25in;%22%3E%3Ci style=%22mso-bidi-font-style: normal;%22%3E%3Cspan style=%22font-size: 11.0pt; font-family: %27Calibri%27,sans-serif;%22%3ERequired:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/i%3E%3C/p%3E%0A%3Cul style=%22margin-top: 0in;%22 type=%22disc%22%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-list: l1 level1 lfo2; tab-stops: list .5in;%22%3E%3Cspan style=%22font-size: 11.0pt; font-family: %27Calibri%27,sans-serif;%22%3EHigh school diploma or equivalent required%3Cspan style=%22mso-bidi-font-style: italic;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-list: l1 level1 lfo2; tab-stops: list .5in;%22%3E%3Cspan style=%22font-size: 11.0pt; font-family: %27Calibri%27,sans-serif;%22%3E1-year experience in a customer service role or health care industry.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-left: .5in;%22%3E%3Cspan style=%22font-size: 11.0pt; 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%3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22font-size: 11.0pt; font-family: %27Calibri%27,sans-serif;%22%3EDemonstrates characteristics that support the values, vision, mission, policies, and procedures of McLaren Health Care.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22text-indent: -.25in; mso-list: l3 level1 lfo4;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22font-size: 11.0pt; font-family: %27Calibri%27,sans-serif;%22%3EProvides service excellence standards:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin-left: 1.0in; mso-add-space: auto; 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font-family: %27Calibri%27,sans-serif;%22%3ECooperates and communicates effectively with all McLaren Health Care team members.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin-left: 1.0in; mso-add-space: auto; text-indent: -.25in; mso-list: l3 level2 lfo4;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 11.0pt; font-family: %27Courier New%27; mso-fareast-font-family: %27Courier New%27;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3Eo%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22font-size: 11.0pt; font-family: %27Calibri%27,sans-serif;%22%3EContributes to continuous quality improvement efforts.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin-left: 1.0in; mso-add-space: auto; text-indent: -.25in; mso-list: l3 level2 lfo4;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 11.0pt; 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%3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22font-size: 11.0pt; line-height: 104%; font-family: %27Calibri%27,sans-serif;%22%3EEnsures customer interactions are done in a professional and courteous manner. %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cul style=%22margin-top: 0in;%22 type=%22disc%22%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-list: l2 level1 lfo3;%22%3E%3Cspan style=%22font-size: 11.0pt; font-family: %27Calibri%27,sans-serif;%22%3ECommunications:%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3Ecommunicates verbally and in writing in a positive, consistent, enthusiastic, and open mannered approach with all internal and external customers.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-list: l2 level1 lfo3;%22%3E%3Cspan style=%22font-size: 11.0pt; font-family: %27Calibri%27,sans-serif;%22%3EWorks independently in a self-directed, non-confrontational, collaborative manner.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-list: l2 level1 lfo3;%22%3E%3Cspan style=%22font-size: 11.0pt; font-family: %27Calibri%27,sans-serif;%22%3EConstantly seeks opportunities to improve processes to support more efficient and effective work outcomes.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-list: l2 level1 lfo3;%22%3E%3Cspan style=%22font-size: 11.0pt; font-family: %27Calibri%27,sans-serif;%22%3ECustomer Focus:%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3Epromotes positive internal and external relations by actively seeking and being responsive to customer feedback.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3EAbility to support and participate in continuous quality improvement projects.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-list: l2 level1 lfo3;%22%3E%3Cspan style=%22font-size: 11.0pt; font-family: %27Calibri%27,sans-serif;%22%3ETranslates Mission and Vision into daily interactions with internal and external customers.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3EDemonstrates drive, initiative and ownership in all endeavors undertaken for the benefit of the McLaren Health Care.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-list: l2 level1 lfo3;%22%3E%3Cspan style=%22font-size: 11.0pt; font-family: %27Calibri%27,sans-serif;%22%3EDisplays high ethical standards.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E Candidarsi ora