Performance Manager presso Classic Collision

Performance Manager

$80,000 to $110,000 Annual Salary

Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty.  Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve. 

Classic Collision offers competitive pay, benefits, and career advancement opportunities. 

Please come and join our team!  

 Why Choose Classic Collision?

• Paid Weekly  
• Continuous Training
• Supportive Team Culture
• Company match 401K
• Medical/Dental/Vision
• Paid Time Off – 6 Paid Holiday 
• Rewarding Work  

JOB SUMMARY

Working within the Operations Team and in close partnership with Business Development, the Performance Manager is responsible for leading efforts to maximize operational performance for Insurance Partner(s). Working collaboratively at the market and shop levels, the Performance Manager focuses on improving overall metrics and DRP results. Additionally, this role will apply a systematic approach to training, coaching and developing operations teams to improve the key performance drivers of estimate accuracy. Adhering to DRP scorecard rankings aligning with requirements and guidelines of our Insurance Partners Direct Repair Program (DRP). 

ESSENTIAL RESPONSIBILITIES/JOB FUNCTION – Other duties may be assigned as necessary

Performance Improvement & Accountability

• Support achievement of DRP metrics across markets and partners.
• Conduct internal audits on estimating practices, repair processes, and compliance with DRP guidelines.
• Identify performance gaps using data from central revise, CCC and partner scorecards; communicate findings clearly and create actionable recovery plans.
• Partner with AVPs, Regional Directors, and shop leadership to drive improvement in KPIs.

Insurance Partner Collaboration

• Serve as the primary liaison between Classic Collision operations and Business Development.
• Develop a deep understanding of partner expectations, KPIs, and scorecard metrics to align internal performance strategies.
• Communicate performance updates and improvement plans to partner with professionalism and transparency.
• Participate in DRP and internal calls to ensure issues are addressed promptly, and opportunities are shared.

Training, Coaching & Operational Excellence

• Coach market and shop leaders on estimating consistency, documentation, and DRP execution.
• Train new and existing team members on processes that impact repair quality, cost, and customer satisfaction.
• Supporting newly acquired markets ensuring they are trained and aligned with Classic standards.

Data, Reporting & Continuous Improvement

• Extract, analyze, and summarize data from internal/external systems to identify opportunities and measure improvement.
• Prepare concise audit and performance reports that highlight root causes and recommend solutions.
• Collaborate with leadership to monitor scorecard trends, reinforce accountability, and recognize improvement.
• Recommend new operational initiatives that enhance consistency, speed, quality, and profitability.

SKILLS / REQUIREMENTS

• Minimum 3 years of experience in collision repair operations or DRP performance management
• Comprehensive knowledge of DRP programs, guidelines, and scorecard metrics
• Working knowledge of CCC One and Mitchell estimating and management systems
• Strong analytical skills with the ability to interpret data and communicate findings effectively
• Proven ability to train, coach, and influence without direct authority
• Valid driver’s license and ability to travel up to 50% (overnight travel may be required)
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Bachelor’s degree or equivalent professional experience preferred

COMPETENCIES

• Communication – Demonstrates strong verbal and written communication skills, with the ability to present information clearly and effectively.
• Precision – Maintains a high level of attention to detail and accuracy in all work.
• Prioritization – Effectively manages multiple priorities and deadlines in a fast-paced environment.
• Analysis – Applies strong analytical skills to interpret data and clearly communicate insights and findings.
• Collaboration – Works cooperatively with others, fostering a solution–oriented and team-focused approach.
• Integrity – Upholds company values of teamwork, accountability, and continuous improvement in all actions.

Behaviors/Competencies

Integrity -Respect, and accountability at every level and in every interaction

Customer Service-Provide the highest level of customer service while building customer satisfaction and retention

Innovation -Develops and displays innovative approaches and ideas to our business

Teamwork -Contributes to building a positive team spirit. Supports everyone’s efforts to succeed

Physical / Environmental

While performing the duties of this job, the employee is regularly required to use their hands and is required to talk and hear.  The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, and arms and move objects up to 20 pounds.  Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.  In addition, abilities for assessing the accuracy, neatness, and thoroughness of the work assigned are required.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. 

Classic Collision is an Equal Opportunity Employer

As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex, including pregnancy, sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.

Reasonable Accommodations

Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you have a disability and you believe you need reasonable accommodation to search for a job opening or submit an online application, please e-mail [email protected] or call (470)500-6808.  This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. 

LINES OF COMMUNICATION

The Performance Manager reports directly to the Senior Vice President of Operations. Working in close partnership with Business Development, the Performance Manager will collaborate closely with the market and staff levels to maximize operational performance for Insurance Partners.

WORKING CONDITIONS

This is a full-time position within the Operations Team that requires travel up to 50% including occasional overnight trips.

This job description should not be considered to imply that these requirements are the exclusive standards of the position. Team member is expected to follow any other instructions and perform any other related duties as may be required by the manager.