Assistant Manager, Emergency Communications presso Greater Orlando Aviation Authority

POSITION:                 Assistant Manager, Emergency Communications

DEPARTMENT:          Communication Center

LEVEL:                       L25

CLOSING DATE:       Friday, November 14, 2025

TheGreater Orlando Aviation Authority (GOAA) is committed to seamlessly connectingFlorida and the world through exceptional experiences, collaboration, andcreativity. As the operator of Orlando International Airport (MCO) and OrlandoExecutive Airport (ORL), GOAA continues to drive innovation and growth, shapingthe future of aviation and redefining the travel experience.

We offer a comprehensive benefit package for full & part-time positions to include first day eligibility for health insurance, life insurance, paid vacation/sick/holiday, and growth opportunities (see details below). 

POSITION SUMMARY:

Manage the day to day operations of the Communications Center. Maintain compliance, establish, and revise operational procedure guidelines based on changes to regulations or observe deficits; submit changes to management for approval. Supervise and provide direction to all supervisory staff in order to maintain an effective operations. Serve as an alternate Terminal Agency Coordinator. Provide FCIC/NCIC recertification testing to users in accordance with FCIC policy. Provide project and administrative support to the Manager, Emergency Communications as needed.

MINIMUM REQUIREMENTS:

• Bachelor degree in Business Administration or a related field and four (4) years experience emergency dispatching with computers and fire/security alarm systems in fire, rescue, medical and police operations, to include (2) years satisfactory performance in an emergency communications supervisory role with the Aviation Authority, or an equivalent combination of education, training and experience.
• Knowledge of Public Safety Answering Point (PSAP) regulations and in-depth knowledge of Communications Center guidelines
• Must have excellent hearing, sight and the ability to speak clearly, distinctly and effectively, and be able to remain calm during emergencies/stressful situations and be able to make split-second decisions under pressure.
• Working knowledge of Microsoft Word, Excel, PowerPoint.• Familiarity with 800 MHz public safety systems, 400 MHz radio systems, and 911 computerized answering systems.
• Must have excellent organizational skills, able to prioritize training responsibilities and handle more than one task at a time.
• Must understand techniques of telephone interrogation.• Must have knowledge of principles of emergency dispatch and triage; and coordination of resource.
• Must be able to multitask, prioritize, analyze information, use independent judgement, and be able to work in a confined, high noise area with no scheduled meals or breaks.
• Must be willing and able to work nonstandard hours and be flexible to adjust schedule as necessary to facilitate training.

BENEFITS:

The Greater Orlando Aviation Authority offers a comprehensive benefits package.

• Paid Vacation, Holidays, Sick and Personal Leave Days
• Retirement Plan with Company Match
• Health, Dental and Vision Insurance
• Wellness Programs
• Short Term Disability Plan, Long Term Disability Plan and Life Insurance
• Education Reimbursement (Full-time Employees Only)
• Hybrid Work Schedule (for applicable positions) 
• Shift Differential (for applicable positions) 2nd Shift - $0.75 per hour & 3rd Shift - $1.00 per hour