Aftermarket Support Manager presso Dtna

Inside the Role

The role of the support manager is to act as chief of staff and assist with the day to day operation of the Aftermarket Organization. You will be responsible for ensuring the Aftermarket Executive staff addresses high priority issues and strategic topics. You will represent the Aftermarket organization in various internal meetings, facilitating collaboration across groups and using your network to accomplish critical goals. You will serve as a communication hub for the Sr VP, both internal and external partners and organizations. You will work closely with OpCom Support Managers, establishing priorities and aligning messaging among DTNA’s executive team.

The support manager role includes leading the Aftermarket project management office. You will be responsible for working with AMCom to set vision and strategy for the Aftermarket. You will lead a team to guide, track, and execute the success of Aftermarket’s strategic priorities. You will work with the corporate strategy team to ensure Aftermarket’s strategy is leading into the larger Go 2030 strategy.

You will ensure coordination across the SVP support team consisting of the PMO, the Aftermarket executive assistants & support managers, and the Aftermarket internal marketing team. You will set priorities and plan what support is needed for events to ensure the SVP is prepared for all engagements and the Aftermarket has an engaged and informed culture.

You will need to be creative, strategically adept, detail-oriented, and able to demonstrate the leadership skills necessary to perform the wide range of activities inherent in this crucial role.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

This posting is considering only current Aftermarket Group applicants. For a limited time, some positions at DTNA will only be open to current department employees due to restructuring efforts across the organization. For specific questions, please contact your HR Business Partner.

What You Drive at DTNA

• Lead and mentor project management specialist, fostering a collaborative and high-performing work environment

• Assign responsibilities, set clear objectives, promote professional development opportunities and provide regular feedback to ensure the success of your team

• Responsible for governance of all Aftermarket strategic priorities

• Define processes for strategic priorities governance, tracking and reporting

• Ensure the Aftermarket strategy aligns with Go 2030 and DT2030

• Define communication plan of the Aftermarket strategy to the entire department

• Provide regular interface between the Aftermarket organization, the OpCom support network and other relevant areas to drive Aftermarket and DTNA goals and objectives and ensure cohesive messaging across DTNA’s executive team

• Provide support to the SVP, Aftermarket in the operation of the organization

• Own, prepare, and/or coordinate executive presentations for internal and external engagements for the SVP

• Support and take part in Aftermarket events

• Develop and manage Aftermarket executive staff meeting agenda to successfully address strategic topics and achieve goals

• Develop prep documents for SVP’s meetings and engagements

• Plan, forecast, and ensure budget compliance for the SVP-Aftermarket cost center

• Set priorities and plan support for the SVP support team

• Coordinate all Aftermarket communications with the Aftermarket internal marketing team

• Drive initiatives to strengthen departmental culture by partnering closely with the Culture & Belonging team and the Aftermarket L2s, ensuring alignment with organizational values and fostering an inclusive, collaborative environment

• Ensure the Aftermarket meets all compliance responsibilities and corporate audit requirements and deadlines

• Lead special projects as assigned

• Communication hub for SVP support team and AM L2s and larger Aftermarket Leadership Team (AMLT)

Knowledge You Should Bring

• Bachelor’s degree from an accredited university/college AND 6+ years of experience required

• Demonstrated ability to create and drive strategies, work independently, and simultaneously manage multiple, changing priorities

• Strong business acumen in order to understand, prioritize, and act on many request received. Experience in the Aftermarket as well as cross-functional experience in Engineering, Sales, Logistics, or Operations desired

• Demonstrated ability to collaborate ad influence situation where no formal authority exists

• Proven ability to organize highly complex topics

• Excellent organizational skills and written and oral communication skills (languages, cultures, functions)

• Ability to handle confidential and potentially sensitive information

• Able to travel up to 20% of the time

• An attached resume is required

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Portland, OR US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• Visa sponsorship will only be open to current Daimler Truck North America employees working under an existing U.S. Daimler Truck North America Visa

• All other applicants must be legally authorized to work permanently in the country the position is located in at the time of application

• Final candidate must successfully complete a criminal background check

• Final candidate may be required to successfully complete a pre-employment drug screen

• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions

• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.

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