Receptionist (Police) presso City of Fort Lauderdale, FL

About the Department

The City of Fort Lauderdale employees possess a passion for public service demonstrated by a high degree of enthusiasm, self-reliance, and job proficiency. They effectively convey the vision and mission of the organization and provide excellent service and satisfaction to our internal and external customers. 

The Fort Lauderdale Police Department is looking for a Receptionist who serves as the first point of contact for visitors and callers to the Department. This position performs a variety of clerical, administrative, and public-facing tasks that support front desk operations and departmental efficiency.
 
 Duties include greeting and assisting visitors, handling inquiries, maintaining records and files, coordinating with vendors, and performing basic security-related functions such as monitoring the visitor parking lot and surveillance systems. The ideal candidate demonstrates professionalism, attention to detail, and strong customer service skills while maintaining confidentiality and composure in a law enforcement environment.
 

In accordance with Article 24 of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769, for posting purposes this open-competitive job posting shall be considered as a simultaneous internal and external posting (it is open to both internal City employees and external applicants). 

Position Duties

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification.   The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

• Greets and directs visitors to the appropriate services, person or department
• Provides City, County, State information when requested; records visitors in system and visitor log
• Answers, screens and forwards incoming phone calls
• Receives, sorts and distributes daily mail and deliveries
• Scans, e-mails and copies documents
• Assists document delivery and coordination of services with outside vendors
• Maintains a variety of department records and files
• Orders front office supplies and keeps inventory of stock 
• Opens and closes lobby for daily services
• Provides customer service by answering telephones, responding to inquiries, assisting customers with documents and equipment
• Performs surveillance of Police Department property by observing television monitors and responding to incidents observed
• Operate communication systems, such as assigned radios and other security related equipment
• Removes debris/cleans up any trash or materials which may create a safety hazard 
• Performs related work as required

Minimum Qualifications

1. High School Diploma or G.E.D. equivalency
2. One (1) year performing clerical work. Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for the required experience or education. 
3. Successfully complete an in-depth employment background check, including a polygraph exam, will be conducted as part of the post offer onboarding process as this position is deemed security sensitive
4. If claiming Veteran's Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale's veteran's preference claim form (J-204) to the online application.

Preferred Additional Qualifications:

1. Two (2) or more years of experience in a law enforcement, government, or security-related environment
2. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and standard office technology
3. Experience with visitor management systems or front desk security software.
4. Strong interpersonal, problem-solving, and conflict-resolution skills.
5. Demonstrated ability to handle confidential or sensitive information.
6. Bilingual (English/Spanish or English/Creole) preferred but not required.

Special Requirements: 

As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads.

PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:
 
The position is generally sedentary. Employees sit most of the time, but may walk or stand for brief periods of time.
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Qualifications

Applicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; written test; interview; employment record, background check; medical examination; and drug screen. The expected duration of the selection process varies by position.

 The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation.

Veterans' preference per Florida law. If claiming Veteran's Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale's veteran's preference claim form (J-204) to the online application.

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