Lead Host | Burdick's | FT presso Greenleaf Hospitality Group

Overview

We’re looking for a motivated, professional, and hospitality-driven Host Lead to join our team! As the face of the business and a key member of our leadership team, you’ll play a vital role in training new hosts, upholding standard operating procedures (SOPs), and helping us build a culture of excellence.

If you're passionate about guest service, enjoy leading by example, and thrive in a fast-paced environment, we want to meet you!

What’s in it for You

• Medical/Dental/Vision  (Full-Time option)
• 401K with 100% match up to 3% (Full-Time option)
• Parental Leave Program (Full-Time Option)
• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
• Shift meal provided per day
• 10% Discount on GHG outlets
• Discounted hotel rates at Choice Hotels Worldwide

What You’ll Be Doing

• Serve as the first and last point of contact for our guests, consistently delivering a warm, professional, and welcoming experience.
  
• Lead by example on the floor, ensuring your team provides exceptional service and maintains a polished, guest-focused demeanor.
  
• Train and mentor new host team members, ensuring they are fully equipped with the tools and knowledge to succeed.
  
• Uphold and enforce SOPs, ensuring consistency and operational excellence throughout every shift.
  
• Maintain accurate waitlists and seating charts while communicating effectively with the front-of-house and management teams.
  
• Proactively resolve guest concerns or issues with professionalism, empathy, and urgency.
  
• Support overall restaurant operations by staying calm, organized, and efficient, especially during peak hours.
  
• Foster a positive, team-oriented environment that supports staff growth and guest satisfaction.

What You Need for this Position

• Previous experience in a host or supervisory role in a high-volume restaurant or hospitality setting preferred.
  
• Comfortable training and coaching team members at varying experience levels.
  
• Ability to stay composed and effective in fast-paced, high-pressure situations.
  
• Strong organizational skills and the ability to multitask efficiently.
• Naturally lead and take initiative and thrive in a team-first environment.
  
• A passion for hospitality and a strong sense of ownership in the guest experience.
  
• Great attention to detail, high personal standards, and a professional demeanor.
  
• Strong communication skills and ability to give clear direction and motivate others.
• Reliability, punctuality, and commitment to delivering excellence every day.

Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for
• You’ll have the opportunity to work with a team that is fun, high-energy, and passionate about Food and Beverage
• You will be able to utilize your skills in one of Southwest Michigan's largest bar and grill!