(USA) Senior Analyst, Case Management presso Walmart

• Develop investigative plans based on varying case types.
• Identify case approach methods using historical data.
• Gather, evaluate, and investigate case materials, including conducting interviews.
• Analyze findings within the context of differing business units.
• Develop and align recommendations for case actions based on findings, historical trends, and business unit expectations.
• Partner with peers and team leadership to validate recommendations.
• Communicate recommended solutions to key stakeholders.

• Act as an interview witness for complex cases.
• Provide guidance and support to leaders in case-related conversations.
• Identify opportunities within protocols and processes and develop solution recommendations.
• Provide insight to cross-functional teams on the implementation of investigative and corrective action processes.
• Test and provide feedback on new forms or processes to ensure compliance and effectiveness across divisions.

• Review case details and documentation.
• Develop corrective action recommendations based on policies and historical trends.
• Consult with business leaders on communication of the corrective action and documents (e.g., conducting pre-conversation role plays).
• Support business leaders in conversations and complete system finalization steps to close the process.

• Provide expert advice and guidance in the application of information and best practices.
• Support and align efforts to meet customer and business needs.
• Build relationships and partnerships with key stakeholders.
• Identify business needs, carry out necessary processes, and monitor progress and results.
• Recognize and capitalize on improvement opportunities; adapt to organizational changes and new responsibilities.

• Incorporate company policies, mission, values, and standards of ethics and integrity into business plans.
• Use the Open Door Policy and demonstrate how to apply these in executing business processes and practices.

• Using judgement to substantiate or un-substantiate allegations
• Detail oriented
• Manage multiple cases at one time
• Problem solving
• Effective communication
• Cross collaboration

Leadership Expectations

• Demonstrate and encourage respect for others.
• Drive a positive associate and customer/member experience.
• Embrace differences in people, cultures, ideas, and experiences.
• Support workplaces where associates feel seen and connected through a culture of belonging.

• Maintain and promote the highest standards of integrity, ethics, and compliance.
• Model Walmart values and lead by example to foster our culture.
• Support Walmart’s goal of becoming a regenerative company.
• Follow the law, our code of conduct, and company policies.
• Encourage an environment where associates feel comfortable sharing concerns.
• Act with accountability for achieving results in line with our values.

• Deliver results while prioritizing the customer/member.
• Apply an omni-merchant mindset and drive value and Every Day Low Prices for customers/members.
• Adopt a broad perspective that considers data, analytics, customer/member insights, and different parts of the business.

• Consistently raise the bar and seek to improve.
• Demonstrate curiosity and a growth mindset.
• Seek feedback, ask thoughtful questions, and support innovation and intelligent risk-taking.
• Exhibit resilience in the face of setbacks.
• Implement and support continuous improvements and embrace new digital tools and ways of working.