Weekday Veterinary Receptionist presso Innovetive Petcare
Innovetive Petcare · Chattanooga, Stati Uniti d'America · Onsite
- Professional
- Ufficio in Chattanooga
At Animal Emergency & Specialty Center of Chattanooga, we pride ourselves on providing exceptional emergency and specialty veterinary care. We are seeking a dedicated, experienced Veterinary Receptionist to join our team during the evening and overnight hours. This position is vital to ensuring smooth operations and exceptional client service as we provide care to pets in need during critical times.
If you have experience in veterinary reception or customer service and thrive in a dynamic, fast-paced environment, we encourage you to apply! Please submit your resume and application detailing your experience and why you’re a great fit for this role.
Location: Animal Emergency & Specialty Center of Chattanooga, Chattanooga, TN: 6393 Lee Hwy, Chattanooga, TN 37421
Schedule: Monday - Thursday, 4:00 PM - 2:00 AM
If you have experience in veterinary reception or customer service and thrive in a dynamic, fast-paced environment, we encourage you to apply! Please submit your resume and application detailing your experience and why you’re a great fit for this role.
Location: Animal Emergency & Specialty Center of Chattanooga, Chattanooga, TN: 6393 Lee Hwy, Chattanooga, TN 37421
Schedule: Monday - Thursday, 4:00 PM - 2:00 AM
Key Responsibilities
As a Veterinary Receptionist on the Weekday shift, you will be the first point of contact for our clients, both in person and over the phone. You’ll play a key role in patient intake and client communication while supporting our medical team. Key responsibilities include:
- Client Interaction: Greet clients and their pets warmly as they enter the clinic. Answer phones, triage inquiries, and provide information on services, procedures, and wait times in a calm, compassionate manner.
- Appointment Scheduling: Schedule emergency visits and follow-up appointments, manage changes to patient schedules, and coordinate with the veterinary team for optimal care.
- Patient Intake: Collect client and pet information, including medical histories and emergency case details. Input accurate data into our veterinary management system.
- Billing & Payments: Process payments, issue invoices, and assist with insurance billing. Ensure all financial transactions are handled accurately.
- Records Management: Update and maintain patient records, including medical histories, diagnostics, and treatment plans. Ensure confidentiality and HIPAA compliance.
- Communication: Relay messages between clients and medical staff, communicate with clients regarding pet care updates, and provide estimates for treatments.
- Manage Client Concerns: Address client concerns with patience and empathy, ensuring their questions and needs are handled efficiently.
- Office Supplies and Inventory: Ensure the reception area is stocked with necessary supplies and maintain inventory records.
- Team Collaboration: Work with veterinary technicians, veterinarians, and other staff to ensure smooth transitions from check-in to treatment.
Skills, Knowledge & Expertise to be Successful
- Experience: Previous experience in a veterinary practice or healthcare setting is essential. A minimum of 1-2 years of experience as a receptionist, especially in a fast-paced or emergency environment, is preferred.
- Education: High school diploma or equivalent required. Associate’s degree or additional administrative training is a plus.
- Skills: Familiarity with veterinary management software and proficiency with Microsoft Office (Excel, Word, etc.) is preferred.
- Physical Requirements: Ability to stand for extended periods, lift office supplies, and handle pets when necessary.
We are looking for an individual with excellent customer service skills, strong organizational abilities, and a calm demeanor under pressure. The ideal candidate will have:
- Veterinary Office Experience: Previous experience in a veterinary or medical office setting, preferably as a receptionist, is highly desirable.
- Customer Service Skills: Outstanding interpersonal and communication skills, with the ability to handle stressful situations in a calm and professional manner.
- Attention to Detail: Strong organizational skills and the ability to multitask while maintaining accuracy, especially when managing patient information and client records.
- Time Management: Ability to prioritize tasks and manage time effectively during busy or high-pressure moments, ensuring smooth front-desk operations.
- Computer Literacy: Proficiency in office software and veterinary management software (e.g., Avimark, Cornerstone, or similar) is preferred.
- Empathy and Compassion: The ability to empathize with clients and their pets, particularly in emergency situations. You will often be the comforting face for anxious pet owners.
- Team Player: Must be a cooperative, reliable team member who communicates effectively with both clients and colleagues.
- Problem Solving: Strong troubleshooting skills, with the ability to handle client issues or concerns effectively and efficiently.
What We Offer
- Competitive Salary: Based on experience.
- Comprehensive Benefits: Including medical, dental, and vision insurance.
- Paid Time Off: Vacation days, sick leave, and holiday pay.
- Professional Development: Opportunities for continuing education and career growth.
- Positive Work Environment: Join a supportive, compassionate team that is dedicated to providing the highest standard of care to pets and their families.
- Work-Life Balance: Enjoy regular evenings off during the week with the flexibility of working your preferred weekend hours.
