Consumer Loan Processor presso Associated Credit Union

Position Description                                                                                          

Department:        Consumer Loans

Reports to:           Consumer Loan Processing Supervisor

Supervises:           None

Position Purpose                                                                                                

The primary purpose of this position is to assist Associated Credit Union in living out its Mission:  To offer members financial products that fulfill their needs, service that exceeds their expectations, and relationships that inspire their trust.

The Consumer Loan Processor will offer a high level of communication and service to our membership through teamwork and commitment. Responsible for booking, funding and securing all documents necessary for closing consumer loans.   Completing loan paperwork, disbursing loans to members and coordinating closings with the appropriate personnel.   Executes and indexes miscellaneous paperwork.  Maintains loan application files, answer processing telephone calls and tracks all functions related to vehicle titling.  Provides professional support for loan research on behalf of members

Essential Functions & Core Duties                                                                    

• Provides effective support for all phases of loan processing activities and promotions.  Performs data entry and prepares all necessary documents for loan closings.  Distributes loan paperwork to appropriate personnel and coordinates loan closings.  Closes loans when necessary.  Completes loan processing duties in accordance with established policies, procedures and regulations.
• Maintains application files and follows up on any gaps in appropriate documentation within a designated time period.        Works with the Quality Control area with follow-up requests.
• Responsible for effective and professional business relationships with members, employees and external contacts.        Resolves or refers member requests/research promptly and courteously.  Answers member questions pertaining to loan corrections, adjustments and processing that are outside of an established workflow.

• Demonstrate effective coordination and communication with personnel and management.  Assist in completing assigned paperwork for Management and Loan Sales Representatives.   Maintain and complete departmental records and reports promptly and accurately.  Attend and participate in meetings as required and keep management informed of area activities and any significant problems.
• Responsible for the essential duties required to perfect the vehicle title on an auto loan granted by ACU. Maintains a tracking database of all outstanding collateral documents and conducts active follow-up procedures to assure that all collateral documents are received promptly with the correct ACU lien holder interest recorded.  Verifies collateral documents received with loan information, forwards for proper filing or takes action to correct detected errors.   Reviews all incoming ACU loan sight drafts to determine their validity by the enclosed documents and decide if there is sufficient documentation to release the loan proceeds being held for disbursement.  Assists and supplies members with necessary documentation for registration of vehicles and/or purchase of tags.

Other Duties & Responsibilities                                                                                          

• Maintains in depth knowledge of credit union products and services (rates, pricing, policies, etc.). Develop and continue to expand a sound understanding of member needs and uses of services and products.

• Maintains current knowledge of industry trends, opportunities, channels, products and services.  Must develop a strong understanding of business processes and workflows for the business.
• Comply with BSA regulations when performing all job requirements and stay informed of updates/requirements of BSA/OFAC/CIP/MLA/Reg Z/REG B and any other compliance activities through completion of training courses assigned annually by the Learning and Development Department.
• Performs other duties as assigned by the Director of Consumer Lending, Senior Vice President of Lending or Consumer Loan Processing Supervisor.

Qualifications                                                                                                     

Education:  High school graduate or equivalent.

Experience:  One to two years of varied office experience preferred.

Core Competencies:

• Results Orientation:  Is aware of personal, team, departmental and corporate goals and is able to prioritize work to achieve servicing goals.  Demonstrates the ability to excel in a high paced lending environment.

• Member Service:  Demonstrates an unsurpassed commitment to exceptional member service that ensures a referable experience with each encounter.  Views situations from the member’s and employee’s perspective to effectively respond to their needs and concerns; often going beyond the initial need or expressed concern.  Follows up to make sure expectations have been met or exceeded.   Demonstrates patience, respect and empathy when serving difficult members/employees.  Personifies ACU’s vision as a trusted advisor.
• Initiative:  A motivated and independent employee who measures their results against standards of excellence.  Actively and consistently seeks opportunities to increase loan volume, loan efficiencies and residual product penetration, while minimizing Processing/Title errors.   Actively supports member and employee education, events and seminars.

• Accountability:  Demonstrates responsibility for providing timely and accurate information to members/employees.  Ensures that they have sufficient training in order to accurately and efficiently complete transactions and member requests.  Willingly offers and receives constructive coaching and feedback as needed.  Schedules personal time off in advance and avoids unscheduled absences.

• Effective Communication:  Educational and confident.  Uses clear and simple language to communicate information to members/employees.  Trains, supports and makes recommendations regarding ACU Policies and Procedures that can be easily understood.  Demonstrates sensitivity to all diversity differences.
• Teamwork:  Builds rapport with fellow teammates and credit union staff.  Demonstrates genuine concern for others and shares personal expertise with peers.  Displays flexibility regarding scheduling.  Fosters a spirit of cooperation to ensure the success of the team.
• Technologically Astute:  Demonstrates the ability to use technology to effectively and efficiently perform job functions.