Product Specialist presso Johnstone Supply - Detroit Group
Johnstone Supply - Detroit Group · Fort Wayne, Stati Uniti d'America · Onsite
- Professional
- Ufficio in Fort Wayne
About the Role
Johnstone Supply – Detroit Group is seeking an energetic and knowledgeable Product Specialist to join our growing team. This new role will play a key part in supporting our product strategy, vendor partnerships, and sales initiatives across multiple HVAC product lines.
As a Product Specialist, you’ll serve as the go-to resource for both internal teams and customers, ensuring our branches have the tools, training, and product knowledge needed to succeed. You’ll work closely with vendors, the sales team, and management to strengthen product performance and category growth.
Key Responsibilities
- Build and maintain a deep understanding of Johnstone Supply’s HVAC product offerings.
- Support internal staff and customers with accurate product information, selection guidance, and technical assistance.
- Coordinate with the Vendor Manager and marketing team on product launches, promotions, and training sessions.
- Conduct product training sessions for store employees, sales staff, and customers.
- Collaborate with vendors to stay updated on new technologies, programs, and pricing changes.
- Analyze category performance and help identify opportunities for growth or improvement.
- Assist in forecasting, inventory planning, and promotional recommendations.
- Respond to questions from sales and branch teams to ensure consistent product communication.
Qualifications
- 3–5 years of experience in HVAC distribution, wholesale, or contracting required.
- Strong product and application knowledge within the HVAC industry.
- Excellent communication, organization, and presentation skills.
- Comfortable collaborating across departments and managing multiple priorities.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook). Experience with Eclipse or other ERP systems is a plus.
- Self-starter with a passion for helping others learn and succeed.
Why Join Johnstone Supply – Detroit Group
- Opportunity to help shape and grow new product programs.
- Collaborative, family-oriented culture with a strong focus on employee development.
- Competitive salary and benefits package.
- Be part of a team that values innovation, initiative, and HVAC expertise.
We’re also interested in hiring a great candidate that exhibits work behaviors & values that are conducive to building and maintaining a strong and effective company culture, including:
- Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
- Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
- One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
- Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
- Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.
Johnstone Supply is North America’s leading wholesale distributor of HVACR equipment, parts, and supplies. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and 6 distribution centers throughout North America resulting in over $4 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google, and Fujitsu, to provide contractors with world class products, technical expertise, and quality service.
At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including customizable plans for medical, dental, vision coverage, and options for alternative care. We provide the resources you need to take charge of your well-being, including:
- Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
- Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
- Holiday pay – we recognize and pay our employees for 7.5 holidays per year
- Employer subsidized medical, dental, and vision plans.
- Employer paid life insurance and long-term disability
- Voluntary short-term disability, accident and critical illness insurance
- 24/7 Access to virtual care/telehealth options, and Parental Time Off
- Flexible spending accounts (FSA)
- $100 wellness reward for completing annual health check-up
- Employee Assistance Program (EAP) for you, and your family
- Coverage for chiropractic, acupuncture, and massage therapy services
- Tuition reimbursement, up to $5,250 per year
- Employee referral bonus program – earn up to $4,000 per year
- Employee service milestone recognition program
- Employee discounts on products & retail discounts
- Variety of incentive plans for employees
- Bi-weekly pay days on every other Friday
- Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees
We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.
EOE & E-Verify Participating Employer.
