Full Time - Restaurant Supervisor - Ole Red Gatlinburg presso Ole Red Gatlinburg
Ole Red Gatlinburg · Gatlinburg, Stati Uniti d'America · Onsite
- Ufficio in Gatlinburg
As a Restaurant Supervisor in our legendary music and entertainment venue, you'll lead your team to ensure every guest has an unforgettable experience, whether they're here for dinner, drinks, or to catch their new favorite band. You'll work in a dynamic environment where every day brings new energy, different artists, and excited audiences ready to experience something special. As the ideal candidate you'll model teamwork, service, and integrity to foster a positive and productive workplace.
- Supervise daily operations of the front-of-house staff. Ensure that guest service and operational needs are consistently met. Oversee front-of-house staff and provide in-the-moment coaching.
- Provide clear and specific communications to staff. Ensure opening/running/closing duties are completed. Provide guidance to server trainers/leads and trainees.
- Contribute to pre-shift meetings to communicate relevant shift information and motivate staff. Communicate interdepartmentally to assist operations. Communicate recaps/concerns to management.
- Maintain quality standards throughout the front-of-house. Ensure staff appearance is professional, food preparation meets expectations, and guest service remains exceptional in accordance with company issues steps of service.
- Maintain visibility and awareness by circulating through dining areas throughout shift. Provide escalated customer service support as needed.
- Anticipate and respond to guest needs. Conduct table visits to actively seek guest feedback. Ensure consistent and positive guest service through continuous interaction.
- Ensure responsible alcohol service per local ordinance, alcohol awareness training and company policies. Request proper ID per company policy.
- Follow cash handling procedures, including proper operation of POS terminals, handling payments securely, and reconciling financials at end of shift.
- Model company service basics. Communicate and uphold corporate policies, safety and security procedures, and brand SOPs. Promptly report accidents, facility issues, or unsafe conditions to management.
- Performs other duties as assigned.
