Hospital Relations & Inventory Manager presso CENTRAL CALIFORNIA BLOOD CENTER

Description

FLSA: Exempt (Benefits Eligible)

Work Days/Hours: 40 hours per week (must be available evenings and weekends, as needed)

Department: Hospital Services

Reports to: Director of Hospital Services

Pay Range: 11

Pay Grade: $75,000-$91,520/annually

Work Modality: On-site with occasional remote work

Job Summary

This position is responsible for creating, maintaining, and growing CCBC’s existing hospital and non-hospital relationships. Ensures hospital partner’s desired products and/or service needs are met and/or exceeded by analyzing transfusion practices, product availability, and service requests. This role is responsible for managing CCBC’s blood inventory throughout the Central Valley region by monitoring and adjusting inventory levels for hospitals served and creating stocking, rescheduling, and transportation schedules. Responsible for stewardship outlets and partnerships and new revenue streams for non-transfusion products, cellular therapy opportunities, and/or alternate product or service lines. Responsible for managing contracts, troubleshooting, assuring smooth implementation of any changes to terms and conditions and contracted price changes. Initiates new proposed contracts and manages renewals.

Essential Responsibilities

    Manages contracts, negotiations of service terms, renewals, pricing changes, etc., for hospital and non-hospital partners.

    Responsible for in-person customer service visits to hospitals (and other potential customers) as well as creating and leading specific trainings designed to educate, inform, and/or implement various programs and/or products. 

    Creates new revenue stream opportunities outside of traditional core services/products (cellular therapy opportunities, therapeutic, IRL, etc.). 

    Handles all customer interactions, complaints, and provides solutions, customer issue closure, and positive outcomes by working collaboratively with various departments throughout the organization (Hospital Services, Donor Services, Recruitment, Quality, Finance, etc.).  

    Conducts annual hospital satisfaction surveys.

    Monitors inventory levels throughout all CCBC locations and all hospital facilities to ensure hospitals have access to products while being good stewards of the blood supply.

    Analyzes and adjusts hospital inventories, deliveries, returns, etc. to drive stewardship practices while ensuring positive hospital outcomes.

    Serves as an internal resource providing guidance to Donor Services and Recruitment departments regarding the collection and recruitment of the right type of blood products to meet patient demand through frequent production planning meetings.

    Uses industry connections and information to determine blood resource sharing opportunities in consideration of CCBCs inventory levels.

    Ensures all products that are not suitable for transfusion find alternate uses and revenue opportunities.  

    Serves as CCBC liaison between hospital blood bank management and hospital system purchasing contacts.

    Provides CCBC product and service updates to customers.

    Ensures all contracts for services are completed in a timely manner and that no contract expires without closure between CCBC and/or the hospital.

    Tracks and reports on product and service usage as well as revenue statistics for each hospital.

    Creates annual business summary reports for every full-service hospital that contain usage information, product utilization, and expiration data.

    Stays knowledgeable with opportunities that arise through ABC, BCA, and AABB news, local and regional news and other sources to find new business leads.

    Demonstrates a commitment to working in a strong team environment.

    Demonstrates adherence to the employee handbook and all company policies.

    Demonstrates alignment with and adherence to the company’s core values in all interactions, decisions, and work activities; serves as a role model for fostering a positive, respectful, and ethical workplace culture

Note: The duties and responsibilities described above are not a comprehensive list, and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Requirements

Qualifications and Skills

Education/Licenses/Experience

• Bachelor’s degree in Business, Finance, Marketing, Healthcare Administration, or similar.
• At least four years of experience in healthcare administration, blood banking, medical sales, or a similar type of business.
• Competent in all Microsoft Office 365 programs, specifically Excel and PowerPoint.
• Excellent written and verbal communicator and able to empathize and persuade customers and peers.
• Excellent customer service skills.
• Must possess a strong work ethic and a high level of self-accountability.
• Strong time management skills.
• Strong organizational and planning skills.
• Enthusiasm and a positive attitude.
• Must have a valid California driver’s licene, and a clean driving history with no major violations in the last five years. 

Physical Requirements

• Ability to sit for extended periods (e.g., desk work, meetings)
• Occasional standing and walking 
• Frequent use of hands and fingers for typing, writing, using a mouse, and operating standard office equipment 
• Close vision for reading reports, screens, documents, spreadsheets, and emails. 
• The employee must frequently lift and/or move up to 10 pounds.
• The travel required for this position is 10-15%.

Working Conditions

• Indoor, climate-controlled environment
• Low to moderate noise level
• Possible exposure to bloodborne pathogens

The Central California Blood Center is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, hair style, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Consistent with the Americans with Disabilities Act (ADA) and state of California Civil Rights Law, it is the policy of Central California Blood Center to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable