Temporary Front Desk Administrator - Johnson Barrow presso Ambient Enterprises

At Johnson Barrow, we integrate innovative HVAC solutions with cutting-edge building automation technologies to help our clients achieve operational efficiency, occupant comfort, and energy performance goals. As a leading mechanical representative in the Pacific Northwest, we pride ourselves on technical expertise, collaborative partnerships, and delivering high-performance building environments.

Position Summary

Role: Temporary Front Desk Office Manager

The Front Office Manager oversees the daily operations of the front desk, reception, and guest services. This role will be covering for our current Front Desk Office Manager in Portland while they are on PTO from November 24th to January 2nd. This role is responsible for ensuring exceptional customer service, answering incoming customer phone calls, efficient check-in & check-out procedures, and maintaining a professional and welcoming atmosphere in the front office area.

Responsibilities:

1. Guest Services:

· Answer incoming phone calls and direct them to the appropriate person or team.

· Oversee front desk operations, including all check-in, check-out, and reservations while providing prompt and courteous guest service.

· Handle guest inquiries, requests, and complaints effectively.

2. Operations Management:

· Monitor room inventory and coordinate with housekeeping and maintenance departments to ensure rooms are ready for guests.

3. Administrative Duties:

· Implement and enforce standard operating procedures.

· Ability to multitask, prioritize, and manage time effectively.

4. Technology and Systems:

· Utilize Outlook, Crestron and other relevant software for reservations, billing, and guest information.

Requirements:

· Excellent communication, interpersonal, and leadership skills.

· Strong problem-solving abilities and a customer-centric approach.

· Proficiency in computer systems and relevant software.

Additional Requirements:

· Ability to handle high-pressure situations calmly and efficiently

Equal Employment Opportunity

Johnson Barrow is an Equal Opportunity Employer. We make employment decisions based on merit and business needs, and we do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, veteran or military status, marital status, or any other status protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations to qualified individuals with disabilities. If you need assistance or an accommodation during the application process, please contact Human Resources.

Pay Transparency

In compliance with Washington and Oregon pay transparency laws, Johnson Barrow provides the expected salary range for all posted positions. For this role, the anticipated hourly rate for this role will be $24-28/hr depending on qualifications and experience. In addition, Johnson Barrow offers a comprehensive benefits package and reimburses business travel expenses in accordance with company policy.