Case Manager presso Simon Fraser University

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

The Office of Student Support, Rights and Responsibilities is responsible for identifying and responding to students of concern, disruptive student behaviour, crisis intervention, and student conduct under SFU’s Student Conduct Policy, S10.05. The goal of the office and its team is to help the University foster a positive and respectful academic environment for all. 

About the Role

The Case Manager is responsible for identifying and responding to students of concern, disruptive student behaviour, crisis intervention, student conduct and relevant institutional policy, including its principles and protocols, to the University community in order to help foster a positive and respectful academic environment. The position addresses and administers the Student Conduct Policy S10.05 and related procedures and appendices, gathers, reviews, investigates, assesses risk, adjudicates and maintains all cases of student non-academic misconduct, in accordance with all institutional policies.

Full Job Description 

Qualifications

Master’s degree in social work, psychology, counselling, education, or related field with a minimum of five years of related experience working in community settings and within a legal and policy framework.

• Excellent knowledge of current issues and good promising practices in behaviour intervention, case management, risk assessment related to personal safety and community safety, restorative practices, dispute resolution. 
• Working knowledge of a broad range of community resources, sound knowledge of intervention and supports for individuals in distress, individuals facing: difficulties, allegations of misconduct, issues of personal safety, financial, housing and food insecurity.
• Knowledge of intersectional, feminist, anti-oppressive and anti-racist practices relevant to appropriate behaviour intervention, support coordination, conduct process administration, case management. 
• Knowledge of supporting individuals from diverse populations and from equity-deserving groups recognizing the diversity of experience based on gender identity, sexuality, race, age, class, family status, disability, Indigeneity, immigration status, language, religion, national or ethnic origin, and intersecting identities.  Knowledge of risk and violence risk assessment in community, family and post-secondary settings.
• Demonstrated ability to: manage cases of significant complexity while balancing competing priorities; identify immediate actions; exercise discretion, good judgment and sensitivity; think critically to generate solutions to problems.
• Ability to maintain confidentiality, and to communicate difficult/sensitive information.
• Ability to work flexible hours including occasional evenings and weekends.
• Ability to arrange appropriate transportation to campuses and sites such as hospitals.
• Demonstrated abilities in serving the needs of a broadly diverse student population, including an understanding of complex social, health and mental health needs, terminology and attributes, and including communicating effectively and being able to exercise great flexibility in being able to respond appropriately to individuals with diverse needs.
• Demonstrated ability to assist individuals in crisis; individuals dealing with trauma, bullying & harassment, racism, discrimination and violence.                        
• Ability to engage and build rapport, trust and confidence with various stakeholders and members of the university community.
• Ability to exercise patience, tact, diplomacy and discretion.
• Ability to function effectively in a consultative team environment as well as having the ability to make independent decisions and direct others in critical situations. 
• Demonstrated understanding of administrative fairness and principles of natural justice and excellent conflict resolution, negotiation, investigative techniques and report writing skills.
• Satisfactory criminal record check.
• Proficient in the use of word processing, spreadsheet, presentation and database programs and ability to use enterprise level information systems (e.g., Microsoft Office, SIMS, and email).

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer temporary employees who belong in the Administrative & Professional Staff Association (APSA):

• An additional 7% pay in lieu of benefits & 8% vacation pay
• Employer paid extended health & dental plans
• Professional development funds (minimum contract period of 1 year)
• Hybrid-work program for eligible positions

Additional Information

The assignment end date is 14 months from start date.

This position will require a Criminal Records check as the position will require the individual to work with minors.

Please include your cover letter and resume in one attachment.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact [email protected].