Medical Assistant/Patient Services Representative presso RPCI Oncology PC

Description

We are currently seeking a skilled Medical Assistant/Patient Services Representative to join our Dermatology team in Cheektowaga, NY! 

Roswell Park Care Network is a recognized leader in oncology and specialty care, serving community physician practices across New York State. We are committed to delivering exceptional patient care and advancing innovative treatment options.  

We offer an excellent benefit package:  

• Work-Life Balance – Monday-Friday schedule - no nights or weekends!
• Comprehensive Benefits – Medical, dental and vision coverage
• 401(k) with Company Match 
• Generous Time Off 
• Company paid life insurance, options for LTD, Critical Illness, Accident
• Generous Vacation and Sick time
• 11 Holidays

The Medical Assistant/Patient Services Representative plays a vital role in the clinic, providing both clinical and clerical support to ensure the smooth operation of the practice and assist our providers. 

 Responsibilities: 

• In this Dual role, employee works in each position based on operational needs 
• Welcomes visitors in a professional and friendly manner, determines nature of business, and announces visitors to appropriate personnel
• Coordinates and prepares patient’s appointments and itinerary
• Collect and scan insurance and other required documents
• Confirm patient insurance eligibility and verification
• New patient intake including data entry into EMR
• Invites every patient to join the patient portal and includes proper paperwork and education to the patient
• Patient check-out
• Answers telephones, routes callers, takes messages and provides routine information to callers
• Acts as a liaison between patient and physician and other incoming Institute and community calls
• Monitor’s voicemails and returns calls
• Call no show appointments
• Creates and mails patient letters (no show and 3 call attempt)
• Provides assistance to patients and family members; refers questions to the appropriate personnel
• Maintains, sorts, files, and obtains patient records, files and/or charts
• Retrieves patient records, test results and/or charts from outside sources
• Coordinate’s referrals, as directed, to providers outside of the practice
• Prepares paperwork and patient records related to their area of responsibility
• Interact with fellow workers in a way that promotes a respectful and cooperative working environment
• Assists nurses, physicians, and other clinical and/or medical personnel with clerical support
• Accurately and efficiently respond to tasks received from providers and staff
• Open and close the patient waiting room
• Utilize spare time in work related activities which contribute to the clinic's needs
• Must adhere to policies, procedures and regulations as outlined in the office policy and procedures manual
•   Completes chart prep 24-48 hours prior to patient appointment to ensure chart is complete with notes, pathology report, test results, medications, allergies, etc.
•   Timely and accurate documentation in the Electronic Medical Record (EMR)
•   Assist with surgical procedures using sterile technique 
•   Clean, disinfect and package surgical instruments
•   Possess knowledge of autoclave operation, maintain maintenance and log documentation  
•   Maintain biopsy log 
•   Maintain confidentiality of all current and former patients/charts as required by clinic policy and governing laws
•   Follow proper protocol for securing workstation when walking away
•   Document in the EMR using only your assigned login
•   Escorts patients to exam room, obtain vitals, updates patient history, reconciles medications, allergies, and any required quality data
•   Provides patient with orders, education and medication instructions as directed by Provider
•   Cleans and prepares exam rooms for each patient
•   Empties hazardous waste receptacles when full
•   Identify and properly label all specimens for testing
•   Follows up on Electronic Medical Record documents routed by the Providers
• May intercept patient phone calls regarding clinical issues
• Stock exam rooms with medical supplies, as necessary
• Duplicates and distributes photocopies, as needed
• Assists in training other staff members on the appropriate use of equipment, office systems and work procedures as requested
• Assists other departments with administrative duties, as requested
• Update HealtheLink, as requested
• Attends meetings as required
• Performs other related duties as assigned or requested

Requirements

Education/Experience: 

• Preferred Successful completion of an accredited medical office assistant education program 

        OR

• High School diploma or G.E.D. and the equivalent of one (1) year of full-time clinical medical assistant and phlebotomy experience
• 1 year experience in medical office setting
• 1 year experience with EMR, patient calls, and registration preferred.
• Must be flexible to work split time with front desk reception and room patients. 

Certifications/Licenses:

• BLS Certification is required
• Medical Assistant Certification preferred