Wellness Team Member (Part-time) presso People's Food Coop

Description

Position Summary: People’s Food Co-op’s Wellness Team Members treat excellent customer service as their primary focus. In the Wellness Department, we assist in answering customer questions by referencing on hand product information, or using internet access to research Wellness topics. We keep department clean, assist with bagging groceries when necessary, and provide courteous, friendly, and efficient service to customers and other team members. 

POSITION RESPONSIBILITIES:

• Communicate with department manager about daily activities, needs and challenges.
• Communicate effectively and respectfully with all staff to create a positive work environment.
• Be able to correct errors and troubleshoot potential problems in the department.
• Maintain quality control standards for the department.
• Provide prompt and friendly service, including answering questions and providing samples.
• Maintain knowledge of product, provides information to customers regarding use and preparation.
• Ensure department cases and prep areas are clean.
• Receive product deliveries, ensuring order and invoice accuracy.
• Meet with manufacturer reps. and brokers to stay aware of new products and trends within the HBC category.
• Prepare items for stocking, stock, rotate, merchandise and face product according to procedure.
• Maintain backstock areas according to department standards.

GENERAL RESPONSIBILITIES:

• Know and adhere to quality standards for customer service as instructed by the department manager.
• Adhere to all guidelines around product recommendation and information.
• Know and promote the cooperative values and principles.
• Communicate respectfully with customers and coworkers at all times.
• Prioritize work tasks, multi-task, and maintain focus.
• Operate with a sense of teamwork.
• Report for scheduled shifts on-time and ready to work.
• Understand and adhere to organizational and department policy and procedures.
• Accept direction willingly and follow through with delegated tasks.
• Perform tasks consistently at an acceptable rate as outlined by department manager.
• Maintain safe work environment according to all department procedures, federal and state regulations.
• Perform other duties as assigned.
• Read and stay abreast of information relating to supplements/HBC in trade journals, through workshops and other training opportunities that present themselves.

 PFC offers benefits that include: medical (if working 30 or more hours per week), dental, vision, life products, short-term disability, and ancillary products in addition to a 401(k) retirement plan with employer match and a 20% staff discount. 

Requirements

• Organizational skills.
• Ability to handle multiple demands.
• Ability to work as a member of a team.

PHYSICAL DEMANDS

• Must be able to lift 50lbs.
• Required frequently: standing, walking, kneeling, squatting, bending, and reaching for duration of shift.
• Important Disclaimer Notice: The job duties, responsibilities, skills and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. People’s Food Co-op reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change.