Planned Parenthood of Central & Western New York - Patient Care Assistant (FT or RPT) presso Planned Parenthood of Central & Western New York

Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment. No matter What.

In support of PPCWNY’s mission, the Patient Care Assistant will work with the health center staff in providing education and counseling for patients and support services in all health center functions to ensure patients receive professional services in a timely manner.

Patient In-Take Process

• Independently handles the intake process by determining the reason for visit and assisting the patient with the completion of forms, releases, etc.
• Clearly and accurately records data in the Electronic Health Record including vital signs and medical/family/social history
• Performs routine tests, including but not limited to; urine pregnancy tests, HIV tests, blood draws, urine specimen collection and urine dips, as ordered by the provider
• Assists the Clinician, as requested, in the exam room by providing patient support, basic
• education about reproductive health care, birth control, STI’s, etc.
• Handles all other support functions required for an organized, smooth running health center
• Supports other members of the health center team by attending and participating in staff meetings. May assist with training of new staff or attending training workshops as required
• Responsible for opening and closing exam rooms according to written procedures.
• Shows respect to patients and co-workers for differences in backgrounds, lifestyles, viewpoints and needs
• Works on other projects as assigned by the Health Center Manager, Nurse or Director of Health Center Operations
• Participates in the annual update of all reference materials used in the health center to ensure accuracy and consistency in accordance with PPFA Medical Standards and Guidelines
• Participates in programs to ensure that cross training occurs leading to support of all health center programs/services
• Accepts individual and joint responsibility for, participates in, and works to achieve productivity, customer service, and capacity goals as set by PPCWNY

Patient Services Support

• Prepares specimens for lab pick-up
• Assists in preparation, set-up, breakdown, cleaning and storage of all patient service rooms, supplies, equipment, and documentation daily
• Assists in surgical abortion service areas such as products of conception, recovery room, procedure room support, etc.
• Provides comfort measures, counseling, birth control/STI information, and follow-up appointment scheduling as needed
• Provides information on reproductive health issues and when needed assists with patient referrals, phone calls, reports, and follow-up as directed within the protocol guidelines of PPCWNY
• Performs POC duties per policy and procedure
• Expected to travel to other sites as needed
• Participates in affiliate initiatives

Other Accountability Activities

• Fax/scan charts and paperwork as directed
• Copy, locate charts, mail and complete appropriate forms
• Other clerical duties as assigned
• Conduct monthly inventory and ordering of supplies as required

Qualifications

Applicants must possess the following qualifications (or equivalent combination of education and experience):

Education

• High School Diploma or GED preferred

Certificates, Licenses, Registrations

• Patient Care Technician or Medical Assistant certification desired

Experience

• 1 - 2 years of experience in healthcare setting

Knowledge, Skills, & Abilities

• Must be able to handle client information discreetly
• Must be organized, able to prioritize tasks and handle multiple projects
• Must have excellent customer service and communication skills (verbal and written) and be comfortable with multi-tasking
• Ability to work effectively and cooperatively with staff; ability to work in a fast-paced environment; able to juggle multiple priorities a must
• Computer skills basic Microsoft office, email and use of Electronic Health Records strongly preferred
• Experience in customer service desirable
• Must be able to work a flexible schedule, and travel to multiple sites, as needed
• Must have reliable transportation and a valid NYS driver’s license not in jeopardy of being
• revoked
• A commitment to Planned Parenthood of Central and Western NY (PPCWNY)’s mission, vision and values along with a commitment to providing services to a wide range of clients and to the goals of PPCWNY is essential

Working Conditions

• Standard health center environment
• Well-lit/ventilated

Physical Requirements

• Ability to lift 25 pounds with or without an accommodation
• Possess sufficient mobility to perform the Essential Functions listed in this Job Description with or without an accommodation
• May experience visual fatigue working at computer with potential extended periods of sitting
• Ability to travel to all agency locations as assigned