Front Office Manager (Carmel-by-the-Sea, CA, US) presso The Hongkong and Shanghai Hotels

The Quail is seeking a Front Office Manager to join our amazing Rooms Department.

In this role you will:

• Work for a highly prestigious hotel located in sunny Carmel Valley, California.
• Learn and grow within a strong hospitality operation.
• Be provided exceptional medical benefits and employee discounts on lodge, golf, and dining services.

Key Accountabilities

• Responsible for the overall supervision of the Hotel Front Office Operations
• Work with Hotel Manager and Guest Services Manager to improve and implement guest service training and enhancements
• Manage resolution of all aspects of guest disputes and complaints in a timely manner with tact and courtesy
• Oversee and manage staffing levels and payroll expenses in accordance with budgetary guidelines and required service levels
• Maintains consistent quality of service to ensure guest satisfaction
• Assist with general property projects such as IT, procurement, community outreach, etc.

General Requirements

• Bachelor’s degree in Hospitality or combination of education, training, and experience
• At least 4 years of experience as a Manager in Front Office setting
• Must possess good knowledge of Front Desk operations
• Available to work weekends, evenings, and holidays

Salary: $82,000.00 - $86,000.00