Event Facilitator presso NASHVILLE SYMPHONY ASSOCIATION

Description

Part-time Event Facilitator

I.          Summary

Reports to: Event Supervisor

Supervises: Stewards

II.         Primary Duties and Responsibilities

1. Serve as an onsite representative for caterers, rental clients, event planners, and vendors on event days
2. Serve as a point of contact with Stewarding, Security, Production, Housekeeping, Maintenance, and other departments
3. Maintain concise, accurate, and team-oriented communication when making requests for clients, vendors, and staff
4. Contact management with issues or changes affecting the day of operations
5. Oversee the set-up and break-down of all events, including third-party equipment when necessary
6. Follow BEO instructions, report back any changes
7. Prepare the event closing report after each event and submit it to the Event Supervisor
8. Work with the Sales & Event Coordinator and Event Supervisor to evaluate and address any event issues and provide suggestions for improvement
9. Act and dress in a professional manner at all times
10. Monitor unsecured areas and alert Security of potential issues
11. Ensure a high standard of customer service and satisfaction

The duties listed above are not all-inclusive.  The person in this position is expected to perform other work-related duties as assigned, even though they may not be considered primary duties

III.        Supervisory Responsibilities

                  The Facilitator will assist the Event Supervisor in supervising the stewards and carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assigning and directing work.

Qualifications

IV.       Work Requirements and Qualifications

            1.   Education

Associate degree required or equivalent combination of education and two years of experience

            2.   Experience

At least two years of catering and event management experience, preferably from within a high-end catering/event environment

            3.   Knowledge, Skills, and Abilities

Specific knowledge of the logistical processes for concerts, meetings, catered functions, and special events such as galas and weddings

                  Excellent written and verbal communication skills

                  Excellent customer service skills and a commitment to client satisfaction

                  Ability to work as a team member with a positive, helpful attitude in developing creative responses and solutions to needs and issues; ability to maintain the strictest of confidence as required

                  Ability to work independently and display sound judgment

                  Strong ability to handle multiple projects and priorities

                  Ability to lift up to and including 50 pounds

                  Must be able to work flexible hours (early mornings, evenings, weekends, holidays, and split shifts)

                  Must be able to stand or walk for varying lengths of time, including long periods