Manager, Operations presso Norfolk Airport Authority

Begin a challenging career with the Norfolk Airport Authority, a political subdivision of the Commonwealth of Virginia. Our mission is to connect our community with the world by safely, reliably, and efficiently operating Norfolk International Airport. 

Job Title: OPERATIONS MANAGER                       

Shift Schedule: 8:30 AM – 5:00 PM, Monday through Friday and as job requires, including additional hours as needed during inclement weather or emergencies. 

Starting Pay Range: $114,400.00 - $125,000.00 commensurate with experience.                              

CLOSING DATE: This job announcement will be open until filled.  

INTERESTED APPLICANTS MUST SUBMIT THE REQUIRED DOCUMENTS IF YOUR APPLICATION IS SELECTED TO MOVE FORWARD IN THE EMPLOYMENT PROCESS.

MUST SUBMIT YOUR CURRENT DMV DRIVING RECORD TO:

[email protected] or Fax to (757) 857-3364 

A current copy of your DMV driving record (dated within the last 30 days of posting date). You can go online to request a copy of your driving record at www.dmv.virginia.gov              

ABOUT US: Norfolk International Airport is the aviation gateway to Coastal Virginia and northeastern North Carolina, including the Outer Banks. It has enjoyed three consecutive years of record traffic, including nearly 4.9 million passengers in 2024. Its nine commercial airlines offer nonstop service to more than 40 cities coast to coast. Our vision is that every team member has a stake in bringing our “Stronger Together, Let’s Fly” brand to life for every passenger and fellow employee. We have a demonstrated commitment to cultivating a positive, collaborative work environment that supports our values of professionalism, responsiveness, innovation, diversity, excellence (P.R.I.D.E.) as outlined in our Strategic Plan. 

OUR MISSION: The mission of Norfolk Airport Authority is to connect our community with the world by safely, reliably, and efficiently operating Norfolk International Airport. 

JOB SUMMARY: This management position is primarily responsible for the airport's daily compliance with FAR Part 139 and overseeing several key Operational support staff. The Airport Operations Manager is responsible for ensuring compliance with Federal Aviation Administration regulations pertaining to airport operations. Inspects airport facilities, including runways, taxiways, ramps, perimeter barriers and buildings, obstructions, records discrepancies and arranges for corrective action. Prepares, maintains, and verifies all records relating airport operations federal compliance. Issues appropriate notices to airmen (NOTAMS) when hazards exist. The Operations Management will ensure that the Airport Certification Manual, Airport Emergency Plan, and the Wildlife Hazard Management Plan manuals remain current and will assume other duties as directed by the Vice President & Chief Operations Officer. 

ESSENTIAL JOB FUNCTIONS: The following duties are typical for this position. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

1. Ensure the airport is in compliance with FAR Part 139 (Airport Certification Program).
2. Maintain in current status the Airport Certification Manual (to include the Airport Emergency Plan and the Wildlife Hazard Mitigation Plan).
3. Monitor any changes in field conditions which might require the issuance of NOTAMS (Notice to Airmen).  NOTAMS will be issued at his/her discretion to note any changes in field conditions, publish information pertinent to safety, or other related items pertaining to the airport's operation which would be of interest to airmen.  
4. Supervise through subordinate administrators and contractors the daily operations of the Wildlife Hazard Mitigation Plan.
5. Responsible for preparation of the budget for the Operations Department.
6. Performs regular internal audits of Part 139 self-inspection records to ensure accuracy, validity, and discrepancy correction with airport maintenance department.
7. Maintains wildlife permits and other documentation as required by the Wildlife Hazard Management Plan.
8. Attends construction meetings to assist with coordination and phasing of airport operations to ensure safety and security of airport.
9. Assists in developing procedures and systems for the inspection, maintenance, safety and security of airside and airport infrastructure, facilities, buildings, structures, equipment and grounds.
10. As directed, prepares written and oral reports for presentation to airport management.
11. Perform emergency management duties as outlined in the Airport Emergency Plan and as directed by the Director of Operations, Deputy Executive Director - Administration and Operations and/or the Executive Director.
12. Coordinate with all applicable departments and Airport Business Partners/Stakeholders.
13. Recommends and implements new and current software and technologies.
14. Coordinates FIS and other gates assignments, as necessary.
15. Oversee air carrier diversion plans and activities.
16. Leads annual FAR 139 inspections.
17. Supports airport staff in emergencies and in compliance with the Airport Emergency Plan.
18. Administer and adhere to all Authority personnel policies and departmental and affirmative action guidelines.
19. Monitors and inspects airfield pavement, signs and markings for compliance. Coordinates with Director of Facilities for repair, rubber removal and surface markings as needed. 
20. Reports to and assists the Senior Manager with requests from other departments.
21. Performs escort of vehicles in Air Operations Areas.
22. Assist in training.
23. Monitors and enforces airport rules and regulations.
24. Coordinates closely with FAA – ATC via radio regarding snow removal activity.
25. Assist the Deputy Executive Director – Engineering and Facilities, Deputy Executive Director Administration and Operations, and Director of Facilities as needed.
26. Performs all other duties as assigned and directed.
27. Administer and adhere to all Authority policies and guidelines.

KNOWLEDGE, SKILLS AND ABILITIES: The following generally describes the knowledge, skills and abilities required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

1. Ability to prepare effective and concise reports. 
2. Ability to analyze situations quickly and determine the proper course of action. 
3. Ability to work independently, establishing priorities to carry projects through to timely completion, and when necessary, meeting emergency demands. 
4. Ability to understand and follow instructions.
5. Ability to establish and maintain effective working relationships with co-workers, other Authority personnel, tenants, other organizations and the general public.
6. Familiarity with FAA advisory circulars and extensive knowledge of Federal, State, City, and Authority rules and regulations applicable to the operation of a Part 139 commercial service airport. 
7. Ability to analyze and effectively report on operating conditions and problems and to recommend or      implement appropriate solutions; ability to establish and maintain effective working relationships.
8. Knowledge of basic aviation management issues in order to assist in the management and operation of a   commercial airport at a level normally acquired through the completion of a bachelor’s degree in airport aviation management, public administration, business administration, or related field. 

EDUCATION/TRAINING: 

1. Bachelor’s degree in airport aviation management, public administration, business administration, or gained through the equivalent work experience.
   • Two years of the appropriate type and level of experience will serve as an equivalency to one year of education. In lieu of a bachelor’s degree, eight years of relevant experience can be substituted. 

EXPERIENCE: 

1. Three years of progressively responsible management and supervisory experience required.
2. Four years’ experience of airport operations is required, with a minimum of three years’ experience at a commercial service small, medium or large hub airport.

CERTIFICATIONS: 

1. Airport Certified Employee (A.C.E.), preferred.
2. Basic/Advance Airport Safety and Operations Specialist (ASOS) Schools, preferred. 

SPECIAL REQUIREMENTS: 

1. Possess a valid driver’s license and must meet NAA driving record requirements.
2. Ability to obtain and maintain eligibility to hold a Security Identification Display Area (SIDA) badge as may be required by assigned job duties and responsibilities. 

EQUIPMENT OPERATION: Motor vehicles, computer, copier, smart phones, and associated devices, tablet, and two-way radio, must be able to tow trailers. 

PHYSICAL & MENTAL DEMANDS: Persons with disabilities may be able to perform the essential duties of this class with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and depends, in part, on the specific requirements for the job, the limitations related to disability and the ability of the hiring department to accommodate the limitations. 

Normal job duties require the ability to reach, lift, bend and stoop in an office environment.   

WORKING CONDITIONS/HAZARDS: Working conditions may result in some physical discomforts and/or moderate exposure to hazards due to temperature, dust, noise from aircraft, and extensive hours during snow removal/abnormal operations. 

DRIVING RECORD REQUIREMENTS: All drivers must be at least 21 years of age, licensed for at least 3 years, have the type of license required by their state for the vehicles operated and meet the following driving record standards.

• License is active and NOT suspended.

• Any employee or applicant who has been licensed in their state for less than 3 years must provide a copy of their previous driving record to Human Resources.

• An employee or applicant may have a North Carolina or Virginia driver’s license as long as they reside in that state.

• An “unacceptable" DMV driving record includes the following violations during the most recent 3-year period:

▪ Committing a Felony with a Motor Vehicle

▪ DWI/DUI

▪ Drug Offense

▪ Eluding a Police Officer

▪ Foreign citizens with no historical driving record available to us

▪ Hit Run / Leaving the Scene of an accident

▪ Lending an Operator’s License or Registration to Another

▪ Open Container Violation

▪ Passing a Stopped School Bus

▪ Racing or Speed Contest Violation

▪ Reckless Driving

▪ Speeding 25 mph, or more, above speed limit

▪ Suspended License History – Drivers who have had 3 or more license suspensions as a result of        moving violations

▪ Temporary Operator's Permit

▪ Two or more at fault accident convictions

▪ Vehicle Manslaughter/Homicide

▪ Three or more moving violations within the past 12 months

Note: Texting or cell phone violations are considered moving violations because they increase the chance of being in an accident. 

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT: It is the policy of the Norfolk Airport Authority (NAA) to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, NAA will provide reasonable accommodations for qualified individuals with disabilities. 

“No candidate will meet every single desired qualification.  If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!” 

DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. All Norfolk Airport Authority (NAA) employees are at-will under Virginia law and NAA personnel policies. 

www.flyorf.com/employment

Contact the Human Resources Department at 757-857-3405 for assistance.