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IT Support Technician I PER DIEM presso Atlantic Health System

Atlantic Health System · Morristown, Stati Uniti d'America · Onsite

AWS

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This is a Per Diem position

 

  • Provide first level support help desk (100% phone support) to the team members and other customers of Atlantic Health System

 

  • Document and classify incidents and service requests in the service management system.

 

  • Provide initial support, investigation and diagnosis for all incidents and requests

 

  • Resolve, confirm resolution and close incidents or escalate calls to the appropriate queues

 

  • Escalate calls with necessary detail to IT Support Technician II when resolution cannot be achieved

 

  • Answer all correspondence in a timely manner

 

  • Creates and edits knowledge documents

 

  • Attend and participate in meetings and training sessions as needed

 

  • Work with other ISS team members and/or vendors to achieve successful support and maintenance of organizational hardware, software, and technology

 

  • Coordinate with managers and analysts on emergency outages

 

  • Run reports and downloads per documented procedures

 

  • Monitor systems including servers or interfaces

 

  • Other duties not previously outlined

Qualifications

 

  • Minimum of an associates degree or technical school certificate or 1-year related work experience

 

  • Must be able to type 40 words per minute

 

  • Candidates familiar with Active Directory and Service Management Systems are preferred

 

  • Candidates who have used or supported Epic, or who have worked in a healthcare role are preferred 

 

  • HDI, ITIL, Microsoft, COMPTIA certifications desirable

About Company

Atlantic Health System is at the forefront of medicine, setting standards for quality health care powered by a workforce of more than 18,000 team members and 4,800 affiliated physicians dedicated to building healthier communities, the system offers more than 400 sites of care, including eight award-winning medical centers. Specializing in cardiovascular care, cancer care, orthopedics, neuroscience, pediatrics, women's health and rehabilitation medicine. Atlantic Medical Group, comprised of 1,000 physicians and advanced practice providers, represents one of the largest multi-specialty practices in New Jersey and includes finance, legal, marketing, human resources, talent acquisition, ISS and more. Caring for our patients, our team members and the communities we serve is our central mission. 

Company

At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:

  • Morristown Medical Center, Morristown, NJ
  • Overlook Medical Center, Summit, NJ
  • Newton Medical Center, Newton, NJ
  • Chilton Medical Center, Pompton Plains, NJ
  • Hackettstown Medical Center, Hackettstown, NJ
  • Goryeb Children's Hospital, Morristown, NJ
  • CentraState Healthcare System, Freehold, NJ
  • Atlantic Home Care and Hospice
  • Atlantic Mobile Health
  • Atlantic Rehabilitation

We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.

We have received awards and recognition for  the services we have provided to our patients, team members and communities. Below are just a few of our accolades:

  • 100 Best Companies to Work For ® and FORTUNE® magazine for 15 years 
  • Best Places to Work in Healthcare - Modern Healthcare
  • 150 Top Places to work in Healthcare - Becker's Healthcare
  • 100 Accountable Care Organizations to Know - Becker's Hospital Review
  • Best Employers for Workers over 50 - AARP
  • Gold-Level "Well Workplace": Wellness Council of America (WELCOA)
  • One of the 100 Best Workplaces for “Millennials” Great Place to Work® and FORTUNE® magazine
  • One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine
  • Official Health Care Partner of the New York Jets
  • NJ Sustainable Business 
Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:

Team Member Benefits
  • Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
  • Life & AD&D Insurance.
  • Short-Term and Long-Term Disability (with options to supplement)
  • 403(b) Retirement Plan: Employer match, additional non-elective contribution
  • PTO & Paid Sick Leave
  • Tuition Assistance, Advancement & Academic Advising
  • Parental, Adoption, Surrogacy Leave
  • Backup and On-Site Childcare
  • Well-Being Rewards
  • Employee Assistance Program (EAP)
  • Fertility Benefits, Healthy Pregnancy Program
  • Flexible Spending & Commuter Accounts
  • Pet, Home & Auto, Identity Theft and Legal Insurance

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Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

EEO STATEMENT

Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.
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