Caseworker Supervisor presso Salvationarmyca

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

ACCOUNTABILITIES:

KEY RESPONSIBILITIES

1. Case Management Supervision

• Supervises the Housing and Support Services Caseworkers to ensure effective case management for shelter and transitional housing clients.
• Conducts weekly check-ins with Caseworkers to review case management documentation, such as the completion of intake forms, case notes, referrals, and regularly scheduled client-Caseworker meetings.
• Monitors casework documentation to ensure it meets accreditation standards. This includes quality control and oversight of Caseworker entries in the Case Administration Management System (CAMS) and Homeless Individuals and Families Information System (HIFIS).
• Provides regular reports to the Manager of Housing and Support Services on casework completion, ensuring compliance with timeliness and quality expectations.
• Offers feedback on client goals and progress during one-on-one meetings with Caseworkers and team case conferences, ensuring appropriate interventions and referrals as needed.

2. Leadership and Staff Development

• Provides leadership, training, and mentorship to Caseworkers, fostering professional growth and development.
• Supports Caseworkers in crisis intervention and de-escalation strategies.
• Assists Caseworkers in managing difficult situations, resolving conflicts, and maintaining professional case management standards.

3. Program Quality and Compliance

• Supports the Manager of Housing and Support Services in ensuring case management practices comply with internal policies and procedures, funding requirements, and relevant legislation.
• Monitors and evaluates case management practices at the ARC in the Housing and Support Services department to enhance program effectiveness, including making recommendations to the ARC management team.
• Ensures Caseworkers maintain accurate documentation and reporting in accordance with organizational and funder guidelines.

4. Collaboration and Stakeholder Engagement

• Works closely with ARC accommodations-based programs and collaborates with external service agencies to assist Caseworkers in obtaining information, support, and services in the community for ARC clients
• Advocates for Caseworkers and ARC clients by facilitating access to housing, social services, and other community resources.

Written and Verbal Communication

• Maintains effective communication with the management team, staff, and clients, ensuring that case management concerns are addressed quickly and efficiently.
• Documents staff concerns, feedback, and implements process changes. Completes reports as required for the effective operation of the department.
• Identifies and documents issues and problems, and presents options for mitigation and/or recommendations for efficiency improvements to management.
• Supports the team in understanding and embracing changes in the department’s operations that enhance its effectiveness.
• Brings staff-driven innovations forward to the management team to improve processes or increase efficiencies.
• Provides support to management in addressing issues and concerns quickly and effectively, promoting team morale and a positive departmental culture.

Administrative responsibilities

• Maintains reports required for health and safety compliance, ensuring they meet internal and external requirements.
• Ensures proper documentation of incidents or concerns, sharing relevant information with management to maintain high standards of care.
• Assists with external reporting requests, ensuring accurate and timely submission of data when necessary.
• Demonstrates proficiency in CAMS and HIFIS, ensuring accurate case management documentation and data entry for reporting and compliance.
• Oversees and reports on case management activities, maintaining workflow checklists and ensuring timely completion of intake requirements, interventions, referrals, and case planning.

* Other duties may be assigned as directed by HSS Manager.

CRITICAL RELATIONSHIP MANAGEMENT

Housing and Support Services Program Manager, Caseworkers, Community partners and service providers.

Governance Boards and Councils: None

Internal:

• N/A

External:

• N/A

MANAGERIAL/Technical Leadership RESPONSIBILITY:  

• Reports directly to: Manager, HSS
• Direct reports for this position: Caseworkers in HSS

FINANCIAL AND MATERIALS MANAGEMENT:  

• n/a

WORKING CONDITIONS:  

• On-site 525 Johnson Street, Victoria BC, V8W 1M2
• 10% travel to meetings, training or events

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

Education and Experience Qualifications:

Education, Qualifications and Certifications:  

• Minimum 4-year degree in human service field or equivalent combination of education and experience may be considered
• Occupational First Aid
• Non-Violent Crisis Intervention
• De-escalation
• Motivational Interviewing
• Coaching is considered an asset

Experience and Skilled Knowledge Requirements  

• Minimum 2 years related experience in a shelter or transitional program
• Minimum 1-year supervisory experience in a union environment
• Experience in a shelter, recovery center, or health care setting is considered an asset
• Experience scheduling and or monitoring timekeeping is an asset.

Skills and Capabilities:

• Attention to detail, problem solving and analytical skills.
• Strong leadership and supervisory skills
• Exemplary communication skills and confidence to interact with staff, management, residents and executive managers as required.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Strong skills in de-escalation techniques
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Compensation:

The target hiring range for this position is $32.47 to $32.97 with a maximum of $33.47.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.

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