- Professional
- Ufficio in Brooklyn
JOB DESCRIPTION
JOB TITLE: SHIFT SUPERVISOR
FLSA: NON-EXEMPT
DIVISION: SERVICES – SECURITY
REPORTS TO: SECURITY MANAGER
LOCATION: BROOKLYN, NY
SALARY : 24.00 HOURLY
**SUMMARY:** The Shift Supervisor is responsible for overseeing various specialized assignments and security systems within a 90-bed men’s homeless shelter. The Shift Supervisor reports to the Security Manager.
**DUTIES & RESPONSIBILITIES:**
- Train new security and residential aide employees in all aspects of the facility.
- Supervise and delegate tasks to Security Services Officers (SSOs), residential aides, drivers, and kitchen staff during assigned shifts.
- Monitor access control and ensure the effective use of the magnetometer and x-ray machine.
- Respond to incidents using crisis management techniques to ensure the safety of staff and clients.
- Conduct rounds throughout the facility and external premises to prevent, detect, deter, and report hazardous situations, trespassers, and illegal activities.
- Respond in person to emergencies throughout the building, providing guidance and support to line staff and subordinates.
- Complete monthly security reports.
- Create incident reports and disseminate them as appropriate.
- Document incidents in the CARES system and comply with other Westhab protocols.
- Facilitate processes when Emergency Medical Services (EMS) and the New York Police Department (NYPD) are on-site.
- Conduct daily inspections of security and fire safety systems.
- Fulfill all responsibilities of a Client Care Monitor during their absence.
- Adjust staff schedules in response to sick calls and unexpected staff shortages.
- Maintain the safety and security of clients and staff.
- Provide crisis intervention when necessary.
- Assist the Security Manager in preparing for and executing fire drills.
- Review logbook entries, incident reports, and critical administrative responsibilities during assigned shifts, checking for errors and ensuring accuracy.
- Attend and conduct various meetings and training sessions as needed.
- Check the inventory of all assigned equipment daily and investigate any discrepancies.
- Perform all related duties as assigned.
**EXPERIENCE AND QUALIFICATIONS:**
- An Associate's Degree in social services, criminology, or a related field, or equivalent experience is required.
- A valid New York State Security Guard License, Fire Guard License, and certification in Nonviolent Crisis Intervention (CPI) are required.
- Must possess a general knowledge of security systems, video surveillance, and fire detection/alarm notification systems.
- The Shift Supervisor must own their own vehicle and have knowledge of the public transportation system. A home phone number is mandatory.
- Flexibility with days and hours of availability is essential.
- Familiarity with shelter protocols and knowledge of CARES and DHS is required.
**AGENCY PROFILE & EMPLOYEE EXPECTATIONS:**
Westhab is a prominent community development organization that provides housing and supportive services to over 10,000 of the most vulnerable members of our community each year. Our team is made up of dedicated professionals who are fully committed to our mission: Building Communities.
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