- Senior
- Ufficio in Mumbai
Company Description:
Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.
Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.
Job Description:Main Duties:
Administration
- Statutory Requirements: Ensure that all departmental statutory requirements are adhered to.
- Departmental Systems: Set up systems to ensure implementation of organisational standards of guest and associate satisfaction.
Customer Service
- Set up systems, train and implement the same to ensure meeting of required standards of guests satisfaction
- Track Guest Satisfaction scores on a monthly basis and focus on areas of deficiency
Financial
- Optimum Stock Management: Ensuring the timely ordering of all supplies to minimize overstocking or unavailable items by setting up a system with the Purchase Manager.
- Production and implementation of annual budgets to ensure organizational profitability
- Managing, monitoring and controlling all inventories of operating equipment, linen and uniforms ensuring par stocks are maintained and costs are controlled.
Operational
- Resource Management to maximize performance and efficiency : Optimum ordering and efficient management of all resources available
- Compliance with Health & Safety Legislations : Training and implementation of all applicable policies
- Writing & Implementing Policies and Procedures: Ensuring adequate training is imparted to all associates.
- Ensuring all departmental communication standards are met
Personnel
- Hiring of team members, as per the HR plan of the organization
- Devising, Implementing & Delivering in-house training to ensure high level of employee satisfaction and efficiency.
- Creating an environment promoting employee loyalty & pride and encouraging associates to have high levels of commitment.
- Ensuring redressal of any associate complaints / issues
