Float Patient Relations Specialist (Aesthetic & Plastic Surgery Centers) presso Dermatology Associates of Rochester

Description

We are seeking a dynamic and adaptable Float Patient Relations Specialist to support both our Cosmetic Center for Aesthetics and Anti-Aging and our Plastic Surgery Center. This dual-site role requires a polished, professional, and resilient individual who thrives in fast-paced environments and can seamlessly transition between the two settings to support a cohesive and exceptional patient experience.

As the frontline representative in both centers, you will embody our core values and culture, ensuring that every interaction reflects our commitment to excellence. You will play an essential role in fostering patient satisfaction, managing inquiries, resolving concerns, and building strong relationships with clients and team members alike.

**About Us:**

At Dermatology Associates of Rochester, we thrive on principles of collaborative teamwork, self-accountability, and unwavering ethical conduct. Our team of skin care experts, dermatologists and Plastic Surgeon are unwaveringly dedicated to delivering unparalleled care for our patients' diverse cosmetic and medical skin needs. We proudly offer cutting-edge treatments for both cosmetic and medical requirements, consistently garnering recognition as Rochester's Top Workplace for five consecutive years and earning the title of Rochester’s Best Dermatologist since 2020.

Requirements

Key Responsibilities:

• Serve as the primary point of contact for patients across both centers, providing exceptional customer service and support.
• Float between the Aesthetic and Plastic Surgery Centers based on operational needs, maintaining familiarity with services, procedures, and protocols at each location.
• Handle patient inquiries (phone, email, in-person) with professionalism and efficiency.
• Coordinate patient appointments, consultations, and follow-ups with attention to detail and discretion.
• Support front desk operations, including check-in/check-out, intake forms, and payment processing.
• Assist with internal communication and collaboration between clinical teams to ensure a seamless patient journey.
• Proactively resolve concerns and create an environment of trust and care.
• Uphold confidentiality, patient privacy, and compliance with all applicable regulations.

Qualifications:

• 2+ years of experience in a patient-facing or customer service role, preferably in medical aesthetics, cosmetic dermatology, or plastic surgery.
• Exceptional interpersonal and communication skills.
• Strong organizational abilities with keen attention to detail and follow-through.
• Comfortable working flexibly across two departments and adjusting priorities as needed.
• Energetic, proactive, and solution-oriented with a team-first mindset.
• Experience with EMR and scheduling software preferred.