Global infrastructure manager presso Travelex

Role Purpose: 

The Infrastructure Manager is responsible for leading the design, delivery, and operational excellence of the organisation’s IT infrastructure on a global scale. This includes enterprise services (Microsoft technologies, Email, Active Directory, Entra), on-premises systems (Windows Server, VMware), backup and monitoring technologies, and database environments. The role also encompasses people leadership, stakeholder engagement, and a strong focus on security, service continuity. 

Key Responsibilities: 

Technical Leadership 

• Oversee the management and optimisation of: 

• Microsoft Azure cloud services 

• Microsoft 365 suite (Exchange, SharePoint, Teams) 

• Windows Server infrastructure (AD / Entra, DNS, DHCP, GPO) 

• VMware virtualisation platforms 

• Backup technologies (e.g., Dell APEX, Barracuda) 

• Monitoring tools (e.g., SolarWinds, DataDog) 

• Ensure infrastructure is secure, resilient, and scalable. 

• Lead root cause analysis and problem resolution for major incidents. 

• Drive continuous improvement and automation across infrastructure services. 

People & Stakeholder Management 

• Manage and mentor a team of infrastructure professionals. 

• Foster a culture of collaboration, accountability, and technical excellence. 

• Engage with internal stakeholders to understand business needs and translate them into infrastructure solutions. 

• Provide clear communication and reporting to senior leadership. 

Security & Compliance 

• Implement and maintain security best practices across all infrastructure layers. 

• Ensure compliance with internal policies and external regulations. 

• Collaborate with the Cybersecurity team on threat detection, vulnerability management, and incident response. 

Service & Change Management 

• Own infrastructure-related incident, problem, and change management processes. 

• Ensure timely resolution of incidents and effective communication during outages. 

• Lead infrastructure components of change initiatives and projects. 

Project Oversight & Risk Management 

• Provide technical oversight and governance for infrastructure projects. 

• Identify and manage risks related to infrastructure operations and changes. 

• Support project teams with infrastructure planning, resource allocation, and delivery assurance. 

• Accurate estimations or work and resources 
   

Audit & Compliance Support  

• Lead and coordinate IT infrastructure audits across global regions, ensuring timely response to audit findings and implementation of remediation plans.  

• Collaborate with internal and external auditors to provide evidence, documentation, and technical insights for global infrastructure systems. 

• Maintain audit readiness by ensuring systems, processes, and documentation meet regulatory and internal standards. 

• Support global teams in addressing audit actions, tracking progress, and reporting on compliance status. 

Skills & Experience Required: 

• Proven experience in managing enterprise infrastructure environments. 

• Strong technical expertise in: 

• Azure, Microsoft 365, Windows Server, VMware 

• Backup technologies 

• Observability and monitoring technologies  

• Experience in leading teams and mentoring technical staff. 

• Strong stakeholder management and communication skills. 

• Security-focused mindset with knowledge of best practices and frameworks. 

• Solid understanding of ITIL processes (Incident, Problem, Change). 

• Experience in project oversight, ability to manage multiple priorities and work to tight deadlines. 

• Experience driving automation, orchestration and self-service to improve efficiency  

• Risk management, and compliance frameworks in a global context.  

• Understanding of audit processes, supporting internal and external audits for IT infrastructure across multiple regions or countries. 

Personal Attributes: 

• Strategic thinker with a hands-on management approach. 

• Strong leadership and team-building capabilities. 

• Excellent problem-solving and analytical skills. 

• Calm under pressure and adaptable to change. 

• Committed to continuous improvement and professional development. 

Qualifications: 

• Degree or relevant in role experience 

• +5 years in operations at a senior level 

• +5 years’ experience of direct line management of people 

• Experience in matrix management 

• Certifications in Microsoft technologies. 

• Desirable experience in project management