Transit Apprentice presso City of Asheville, NC

About the Department

Purpose of Classification:
The Transit Apprentice is an entry-level role that learns and supports the planning, analysis, and daily coordination
work that help deliver safe and reliable public transportation services for the community. 

Distinguishing Characteristics:
This is a single level classification.

Position Duties

Essential Functions:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude
them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties
may be required and assigned.

Collects and analyzes service data to support decision-making (e.g., ridership patterns, on-time performance,
revenue hours/miles); prepares summary tables, charts, and concise write-ups for supervisor review.

Supports field reviews of bus stops and corridors; documents conditions with photos/notes, maps locations, and
drafts recommendations for amenities and access improvements consistent with adopted plans and standards.

Assists with customer and community surveys of riders and non-riders; helps design instruments, coordinates
distribution, conducts basic analysis, and compiles findings into plain-language presentations.

Prepares materials for outreach and committees, including slide decks, handouts, and meeting summaries; helps
staff events to gather input and answer routine questions.

Maintains service information assets (e.g., schedules, map layers, datasets, and public-facing information feeds)
under direction; follows naming/versioning conventions and quality-checks updates.

Supports service planning tasks, compiling inputs for route and schedule adjustments, documenting trade-offs, and
tracking feedback, issues, and follow-ups across internal and external partners.

Learns and applies transit technology tools used for planning and operations (e.g., vehicle location, passenger
counting, scheduling/route modeling, mapping), following data integrity and privacy practices.

Drafts staff reports, memos, and procurement-ready content for small, well-defined purchases or installations;
organizes project files and maintains clear records.

Prepares materials for decision-making and public engagement.

Assists with field reviews of stops and corridors.

Supports small projects.

Performs routine assignments with increasing independence while modeling excellent customer service and a
commitment to accessibility across all work.

Performs routine administrative tasks such as meeting coordination, data entry, and file maintenance to support
efficient division operations.

Operates a personal computer to enter, retrieve, review, or modify data, utilizing word processing, spreadsheet,
database, presentation, website, Internet, e-mail, or other software; and operates general office or other
equipment as necessary to complete essential functions.

Additional Functions:
Performs other related duties as required.

Minimum Qualifications

Minimum Qualifications:
Bachelor’s degree in Urban/Regional Planning, Transportation, Public Administration, Engineering, Geography,
Environmental Policy, Sustainability, Political Science, or a closely related field. Competence with spreadsheets,
presentations, and word processing; ability to learn mapping and data tools. Ability to work occasional
evenings/weekends for outreach and public meetings.

Preferred Qualifications:
Coursework, internship, fellowship, apprenticeship, capstone, or project experience related to transit,
transportation planning, community engagement, or data analysis.

Familiarity with fundamentals of mapping/GIS concepts, data visualization, and survey methods.

Performance Aptitudes:
Data Utilization: Gathers, organizes, and analyzes quantitative and qualitative information; computes
percentages/ratios; applies basic statistical reasoning appropriate to entry level.

Technology Aptitude: Learns new planning/operations and mapping tools; uses productivity software to produce
clear, accurate work products.

Human Interaction & Customer Focus: Engages riders, community members, and partners with professionalism;
listens actively and documents input objectively.

Communication: Writes concise summaries, memos, and presentations in plain language; presents information
clearly in small group settings.

Planning & Organization: Manages multiple small assignments, meets deadlines, and maintains orderly files and
datasets.

Functional Reasoning: Applies established procedures; recognizes issues that require escalation; proposes
practical, well-documented options within defined parameters.

Situational Reasoning: Adapts to changing priorities, field conditions, and feedback; maintains composure and
service orientation in public-facing settings.

Other Qualifications

ADA Compliance:

Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may
involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks
may involve extended periods of time at a keyboard or workstation.

Sensory Requirements: Some tasks require the ability to perceive and discriminate colors, sounds, and visual cues
or signals. Some tasks require the ability to communicate orally.

Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental
conditions.

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