Private Dining Sales Coordinator presso Four Seasons

Join our AAA Five Diamond property in Central Florida!

The Opportunity:

Private Dining Sales Coordinator

Who We Look For:

We are looking for an individual who can be part of a cohesive team with a singular focus on creating the best possible guest experience, who has 2-3 years’ experience in Food & Beverage. You will provide support by actively soliciting new business and responding to inquiries with the intention of confirming profitable Private Dining business and achieving Quarterly Sales targets. In this role, you will have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons.

Responsibilities:

• Maintain an active trace and follow-up system on all inquiries and personal sales calls.

• Conduct property tours for private residents, local Golden Oak residents, local businesses, corporate and social clientele to actively sell four private dining rooms in the Ravello and Capa Restaurants.

• Plan, attend, and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Banquet & Restaurant Event Order Meetings, and Restaurant Pre-Shift Meetings

• Coordinate the sales efforts between the sales department and Ravello/Capa to ensure proper utilization of private dining rooms to yield maximum revenues.

• Ensure all events are properly reserved in Open Table and Golden Sales & Catering to accurately show space availability and ensure Ravello and Capa are aware of all Private Dining Room reservations.

• Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of event.

• Supervise the execution of Private Dining Room events, review all function space with Ravello and Capa team / management and ensure satisfaction of client at the outlet of all events.

• Negotiate with clients with creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs.

• Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel.

• Find solutions to the inevitable challenges and glitches that arise while events are on property and keep Ravello/Capa Restaurants and Director of Food and Beverage informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.

• Assist with all guests inquires within the sales, marketing and Private Dining Sales department, including assistance with high telephone volume and walk-in site inspections.

• Act as the liaison for all vendor/supplier related clients' needs, (i.e. Audio Visual, Florists, Décor etc.)

• Provide input for the weekly revenue and labor forecasts. Add in all food and beverage actuals to Golden Sales & Catering upon conclusion of each event and submit monthly reports to Director of F&B for production submission.

Minimum Qualifications:

• Bachelor’s Degree preferred

• 2 to 3 years' experience directly related to restaurant, hotel, or catering events.

• Fluent and professional communication both written and verbal

• Strong presentation skills

• Extreme attention to detail in all areas, organizational skills and strategic thinking

• Basic knowledge of hotel operations

• Knowledge of Open Table and Salesforce is Preferred

• Experience with MS Outlook, Word, Excel and ability to use the internet required

• A sincere willingness to provide service to residents, guests, and peers.

• Good organizational skills, with the ability to work independently.

• Ability to function well under pressure, set priorities and adjust to changing conditions.

• High work ethic, with a sense of responsibility for the role filled within our team.

• Attention to detail and accuracy. Able to learn and execute processes associated with computerized point of sale systems, visual planning and retail procurement/ inventory control.

• A successful candidate will have a flexible schedule, and the ability to work weekends and holidays.

• Must be fluent in English and possess legal work authorization in the United States.

Comprehensive Benefits:

• Energizing Employee Culture where you are encouraged to be your true self!

• Comprehensive learning and development programs to help you master your craft.

• Inclusive and diverse employee engagement events all year-round.

• Exclusive discount and travel programs with Four Seasons

• Competitive wages and benefits package 

• Medical Insurance after 30 days of employment

• Employer-paid Dental and Vision insurance

• 401(k) and Retirement Plan Matching 

• Employee Assistance Program

• And so much more!

Four Seasons Hotels & Resorts, Employer of Choice

 “The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture.  It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts 

We look forward to receiving your application!