Head of Omni Retail presso Sec

Position Summary

Why join our team?

This role sits in the TV/AV Team reporting to the Sales Director. Samsung is the worldwide market leader and is constantly innovating to be at the forefront of innovation in home entrainment. The opportunity this role represents is to drive and deliver an aligned Sales strategy across our Key Omni channel retail partners winning in both physical and digital store fronts – success will be come from driving leading market shares in overall & premium segments & ensuring we closely match our approach & strategy to the Omni channel customer Journey.

Role and Responsibilities

Your key responsibilities

• Driving profitable business growth through a deep understanding and management of business metrics – both instore & digitally linked to the customer journey

• Executing the sales strategy aligned with channel partner and implement JBP’s (joint business plans) together with a class leading account plan framework.

• Developing and leading the channel vision/strategy & ensuring delivery against agreed KPI’s

• Responsibility for the sales and commercial partnership with the customers within the scope of the role which includes management of the account planning process and ensures all plans are in line with the sales and distribution strategy in order to maximise growth and revenue.

• Responsibility for developing and strengthening partner relationships, implementing channel governance including partner mapping and engagement planning.

• Implementing and driving preferred partner status within customer.

• Demonstrative expertise of business, customer and market including a critical understanding of omni channel retailing with a clear level of experience within the digital space.

• Working with Brand and Channel marketing, ensuring increased share of voice in all channels and best in class marketing campaigns to support sell out of portfolio.

• Working with the customer experience team, ensuring the delivery of a smooth and efficient after sales process to deliver a great NPS (net promoter score).

• With the support of the legal counsel, negotiating the contractual framework including the terms and conditions for trading.

• Building and maintaining the account plans on short and long term basis

• Championing the CPFR/PSI process at in depth level aligned to key promotions

What we need for this role

To be successful, you will possess the following skills and attributes:

• Relationship builder and brand advocate

• Dynamic with high energy

• Adaptable

• Confident and assertive leadership skills and gravitas

• Resilient under pressure

• Positive outlook and attitude

• Strong work ethic

• Challenger mentality

• Open, collaborative and approachable style

• Ability to quickly build rapport and trust

• Strong commercial capability

• Working knowledge of both instore & digital retailing.

• Excellent team management experience

• Minimum 8 years of sales experience (incl. People Management & large complex account management experience)

• Excellent negotiation and commercial skills

• Motivational and coaching skills

• Strong communication & presentation skills

• Strong analytical and planning skills

• Track record of managing senior customer (C-Level) and third party relationships

• Strong experience leading a complex multi level National account.

• Understanding of category, shopper marketing and the supply chain

• Consumer centric approach

• Experience of working in an international, matrix driven organisation

• Excellent organisation and prioritisation skills.

What does success look like?

Reporting to the Sales Director, with team responsibility for 5 x account managers. The key role as the sales leader is in setting and driving the strategic plan within the Omni retail channel closely aligned to the overall sales & commercial strategy of the business. Working closely with all functions across the business to ensure channel performance and business growth.

Skills and Qualifications

Benefits of working at Samsung include

• Hybrid working - 3 days in the office and 2 days at home per week

• Bonus scheme linked to individual, team and company performance

• Car allowance

• Healthcare cash plan or private medical – family cover

• Income protection

• Enhanced pension contribution

• Three volunteering days each year

• Flexible benefit portal and contribution of £55 per month - including travel insurance, gym membership, season ticket loan, Tastecard, dental insurance and more

• Holiday - 25 days plus bank holidays and an additional day off for your birthday

• Access to discounts on a wide range of Samsung products

• Access to a discount shopping portal

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

Candidarsi ora