Operation Manager- Food & Beverage| Wolfe's Hotel |Moab, UT presso None

The Operations Manager – Food & Beverage (F&B) oversees the daily operation and performance of all food and beverage outlets, including the restaurant, bar, and complimentary breakfast service. This position ensures exceptional guest experiences, high-quality food and beverage standards, and efficient operational practices while maintaining budget control, staff development, and compliance with all safety, security, and regulatory standards.

The F&B Operations Manager works closely with the General Manager, Kitchen and Bar Leads, and other department heads to ensure smooth service delivery, operational excellence, and consistent brand standards.

Wolfe's Hotel

The name Wolfe’s Moab takes inspiration from the nearby historic landmark, Wolfe’s Ranch. Wolfe’s stands as a modern testament to the pioneering spirit that has characterized this region for centuries. Inspired by the historical Wolfe Ranch, our hotel embodies the rugged determination and serene beauty. We are a community gathering place for active travelers who want to fully embrace all that Moab has to offer.

Key Responsibilities:

Restaurant & Bar Operations:

• Oversee daily operations of the restaurant and bar to ensure consistency in food quality, service, and presentation.
• Lead by example with a hands-on approach during service periods, supporting both front-of-house and back-of-house teams.
• Maintain menu standards and collaborate with culinary leadership on menu updates, costing, and seasonal promotions.
• Ensure all opening, closing, and cash-handling procedures are followed accurately.
• Maintain beverage program quality, including inventory, ordering, and supplier relationships.

Breakfast Service Oversight:

• Manage the daily complimentary breakfast operation, ensuring quality, cleanliness, and food safety compliance.
• Oversee ordering, inventory, and labor scheduling to maintain efficiency and minimize waste.

Team Leadership & Development:

• Recruit, train, and coach F&B team members to uphold service standards and maintain a positive work environment.
• Create and manage F&B schedules in line with labor budgets and business demand.
• Conduct performance evaluations, coaching sessions, and progressive discipline as necessary.

Financial Management:

• Manage department budgets, control labor and operating costs, and monitor key performance metrics (food cost %, beverage cost %, labor %).
• Review and approve vendor invoices and ensure timely payment submissions.
• Identify and implement strategies to drive revenue and improve profitability.

Guest Experience & Service Quality:

• Ensure a consistent, high-quality guest experience across all F&B outlets.
• Handle guest feedback and service recovery promptly and professionally.
• Collaborate with the Front Office and Marketing teams on promotions, special events, and group activities.

Safety, Security & Compliance:

• Ensure compliance with all local, state, and federal health, safety, and food service regulations.
• Oversee staff training on ServSafe, alcohol service laws, workplace safety, and emergency response.
• Maintain accurate documentation for inspections, licenses, permits, and safety certifications.
• Enforce OSHA standards and hotel safety policies, including proper handling and storage of chemicals.
• Work closely with management and maintenance teams to ensure guest and employee safety across all F&B areas.
• Support the hotel’s overall safety and security initiatives, including participation in emergency preparedness drills and reporting any security concerns immediately.

Collaboration & Communication:

• Report directly to the General Manager and collaborate with:
• Operations Managers
• Kitchen Team / Executive Chef
• Maintenance Manager
• Housekeeping Supervisor
• Participate in weekly leadership meetings and contribute to hotel-wide operational strategies.

Administrative & Financial Duties:

• Review and process vendor invoices for timely submission and payment.
• Monitor department budgets and maintain cost controls across labor, supplies, and food service.
• Ensure compliance with hotel safety policies, brand standards, and guest service protocols.

Guest Relations & Reputation Management:

• Personally attend to guest needs, special requests, and service recovery situations.
• Monitor and respond to online guest reviews and comments with professionalism and consistency, with final approval from the General Manager.

Safety, Security & Regulatory Compliance:

• Ensure full compliance with all federal, state, and local safety and security regulations, including OSHA standards and hotel brand requirements.
• Maintain proper protocols for the handling, usage, and disposal of chemicals, including access to and understanding of Material Safety Data Sheets (MSDS).
• Ensure the safe storage of cleaning agents and compliance with all hazard communication policies.
• Oversee staff training on bloodborne pathogens, personal protective equipment (PPE), and emergency procedures to maintain a safe working environment.
• Support and enforce hotel-wide initiatives related to employee health, guest safety, and regulatory compliance.

Interdepartmental Collaboration:

• Reports directly to the General Manager.
• Works closely and collaboratively with:
  • Engineering Manager
  • Operation Manager
  • Housekeeping Supervisor

Qualifications:

• 3–5 years of Food & Beverage management experience in a hotel or full-service restaurant environment.
• Proven ability to lead and motivate teams while maintaining high service standards.
• Strong understanding of restaurant/bar operations, budgeting, and cost control.
• Excellent organizational, interpersonal, and communication skills.
• Knowledge of safety standards, OSHA regulations, and food/alcohol service compliance.
• Proficient in POS systems, inventory management software, and Microsoft Office Suite.
• Ability to work flexible hours, including weekends, holidays, and evenings as needed.

Who We Are

• Passionate – about hospitality and fostering an environment where associates will thrive.
• Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
• Unique – we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators – we are a lifestyle hotel management company that is constantly evolving. We are open-minded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• A company that has a culture of promoting from within.
• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer.

 What’s In It for You

• Competitive compensation package and incentive plan.
• Generous health, dental and vision insurance, plus 401K.
• Comprehensive onboarding and training plan to set you up for success.
• Coaching, feedback, and mentorship to develop yourself and your team.
• Personalized development plan to fit your individual role and career goals.
• Leadership courses to improve your personal and interpersonal effectiveness.
• Monthly fitness and transportation credits.
• Opportunities to volunteer and give back to our local communities.
• Paid Parental Leave.
• Tuition reimbursement opportunities – when you grow, we grow!

 Non-Negotiables (Our Core Values)

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN + INNOVATE.
• EMBRACE CHANGE

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won’t be tolerated. It’s also illegal.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

While this is a salaried position, be prepared to accommodate varying schedules including nights, weekends, and holidays, as required. This position will require moving self in different positions to accomplish tasks in various environments. The position may require moving greater than 50% of the time.

This individual will reside in the Moab, UT area.