Engagement Delivery Leader – Data Center and Cloud Operations presso Cognizant

%3Ch3%3E%3Cstrong%3EEngagement Delivery Leader – Data Centre %26amp; Cloud Operations%3C/strong%3E%3C/h3%3E%3Cp%3E%3Cstrong%3ELocation:%3C/strong%3E Hyderabad%3Cbr%3E%3Cstrong%3EExperience:%3C/strong%3E 15+ years%3Cbr%3E%3Cstrong%3EEmployment Type:%3C/strong%3E Full-time%3C/p%3E%3Chr%3E%3Ch4%3E%3Cstrong%3ERole Overview%3C/strong%3E%3C/h4%3E%3Cp%3EWe are seeking a seasoned %3Cstrong%3EEngagement Delivery Leader%3C/strong%3E to manage and govern end-to-end delivery across multiple technology towers within the %3Cstrong%3ECloud %26amp; Infrastructure Services Operating Model%3C/strong%3E, focusing on %3Cstrong%3EFull Stack Operations%3C/strong%3E. This role ensures operational excellence, resource optimisation, and strategic alignment with enterprise IT objectives while leading global teams across diverse technology domains.%3C/p%3E%3Chr%3E%3Ch4%3E%3Cstrong%3EKey Responsibilities%3C/strong%3E%3C/h4%3E%3Cul%3E%3Cli%3E%3Cstrong%3EFull Stack Ops Delivery:%3C/strong%3E Oversee delivery for Windows, Linux, Unix, Oracle, MS SQL, Middleware, AES, HPC, SRE, and Security towers.%3C/li%3E%3Cli%3E%3Cstrong%3ECloud Operations:%3C/strong%3E Manage end-to-end delivery for cloud platforms and services.%3C/li%3E%3Cli%3E%3Cstrong%3EGovernance %26amp; Compliance:%3C/strong%3E Ensure SLA, KPI adherence and compliance with industry standards.%3C/li%3E%3Cli%3E%3Cstrong%3EOperational Excellence:%3C/strong%3E Drive automation, AIOps, observability, and orchestration strategies for efficiency.%3C/li%3E%3Cli%3E%3Cstrong%3ETeam Leadership:%3C/strong%3E Manage Team Leads and SMEs across OS, DB, MW, HPC, and security domains; ensure 24x7 global operations.%3C/li%3E%3Cli%3E%3Cstrong%3EInnovation:%3C/strong%3E Promote adoption of GenAI and AIOps for predictive analytics and self-healing capabilities.%3C/li%3E%3Cli%3E%3Cstrong%3EEscalation Management:%3C/strong%3E Act as the primary escalation point for critical delivery issues.%3C/li%3E%3Cli%3E%3Cstrong%3EClient Engagement:%3C/strong%3E Conduct governance reviews (MBR/QBR), build strategic relationships, and serve as a trusted advisor.%3C/li%3E%3Cli%3E%3Cstrong%3EFinancial Management:%3C/strong%3E Manage multimillion-dollar budgets and optimise cost of delivery through automation and right-shoring.%3C/li%3E%3C/ul%3E%3Chr%3E%3Ch4%3E%3Cstrong%3EKPIs %26amp; Success Metrics%3C/strong%3E%3C/h4%3E%3Cul%3E%3Cli%3EPCSAT score ≥ 9.0%3C/li%3E%3Cli%3ESLA compliance ≥ 99%%3C/li%3E%3Cli%3EReduction in incident volume via automation and self-healing%3C/li%3E%3Cli%3ECost optimisation and achievement of financial targets%3C/li%3E%3Cli%3ESuccessful execution of governance reviews with actionable outcomes%3C/li%3E%3C/ul%3E%3Chr%3E%3Ch4%3E%3Cstrong%3ERequired Skills %26amp; Experience%3C/strong%3E%3C/h4%3E%3Cul%3E%3Cli%3E15+ years in Data Centre and Cloud Operations with expertise in Full Stack Ops and Cloud delivery.%3C/li%3E%3Cli%3EStrong knowledge of ITIL, DevOps, and SRE methodologies.%3C/li%3E%3Cli%3EProven experience in automation, AIOps, orchestration, and observability tools.%3C/li%3E%3Cli%3ELeadership experience managing global teams and large-scale budgets.%3C/li%3E%3Cli%3EExcellent stakeholder management and communication skills.%3C/li%3E%3C/ul%3E%3Chr%3E%3Ch4%3E%3Cstrong%3EPreferred Qualifications%3C/strong%3E%3C/h4%3E%3Cul%3E%3Cli%3EBachelor’s/Master’s in Computer Science, IT, or related field.%3C/li%3E%3Cli%3ECertifications: ITIL, PMP, Cloud certifications (AWS/Azure/GCP), SRE.%3C/li%3E%3Cli%3EExperience in regulated environments and compliance-driven industries.%3C/li%3E%3C/ul%3E Candidarsi ora