Product Manager- Vice President – Customer Experiences presso JPMorgan Chase

• Define and own the product vision and roadmap for customer onboarding experiences across web and mobile channels.
• Lead end-to-end product delivery — from discovery and definition through development, launch, and continuous optimization.
• Partner with Design, Research, and Analytics to identify customer needs, pain points, and behavioral insights that inform product strategy.
• Translate customer and business goals into clear user stories, requirements, and success metrics.
• Drive alignment across business, product, and engineering stakeholders to ensure timely and high-quality delivery.
• Collaborate with analytics and experimentation teams to measure impact and inform data-backed decisions.
• Advocate for a customer-centric mindset and a cohesive experience across platforms and product lines.
• Stay ahead of emerging trends in digital onboarding, personalization, and growth to shape long-term strategy.

• 7+ years of product management or equivalent experience with a proven track record of delivering large-scale digital experiences.
• Demonstrated ability to manage full product lifecycles—from ideation through execution and optimization.
• Strong analytical, problem-solving, and strategic thinking skills.
• Experience leading cross-functional teams in an agile environment.
• Excellent communication, storytelling, and stakeholder management skills.
• Proficiency with modern product and analytics tools such as JIRA, Figma, and Adobe Analytics.
• Ability to translate insights, data, and feedback into actionable product decisions.

• Experience in consumer banking, fintech, or large-scale digital platforms.
• Proven success driving customer-facing experiences across web and mobile.
• Background in onboarding, engagement, or growth-focused digital experiences.
• Familiarity with GraphQL, APIs, AEM, or large-scale design systems.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.