- Senior
- Ufficio in Gurgaon
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
As the Senior Manager of Productivity Tools, you will play a pivotal role in optimizing employee efficiency and enhancing collaboration within our organization. You will be responsible for leveraging technology, particularly M365 applications, and other collaboration tools to drive productivity improvements. Additionally, this role encompasses oversight of audiovisual (AV) and office productivity initiatives, asset management, automation & AI, and leading a team of users to achieve these goals.
Key Responsibilities:
- Strategic Leadership: Develop and execute a strategic vision for productivity enhancements across the organization, aligning technology solutions with business objectives.
- M365 Expertise: Possess an in-depth knowledge of Office 365 applications, such as Teams, SharePoint, OneDrive, and their capabilities, and leverage them to maximize employee productivity.
- Collaboration Tech Stack: Manage and optimize the organization's collaboration technology stack, including video conferencing, instant messaging, and other relevant tools such as such as Teams, JetBrains, Dialpad, Atlassian etc
- Productivity Improvement: Identify and implement technology-driven solutions to improve employee productivity, streamline processes, and enhance collaboration among teams.
- Automation and AI: Implement enterprise automation & AI strategy to reduce manual efforts, improve workflow efficiency, and enhance overall productivity.
- AV and Office Productivity: Oversee audiovisual technology solutions and their integration with productivity tools to ensure seamless communication and collaboration in the office environment.
- Asset Management: Manage the organization's assets, including hardware, software, and licensing, ensuring compliance, cost-effectiveness, and optimal utilization.
- Team Leadership: Lead and mentor a team of users and IT professionals, fostering a culture of continuous learning and development.
- Vendor Management: Collaborate with technology vendors and service providers to ensure the organization has access to the latest tools and technologies.
- Data Analysis: Monitor and assess the impact of productivity tools, providing data-driven insights and recommendations for continuous improvement.
Qualifications:
- Bachelor's degree in information technology, Computer Science, Business, or a related field.
- Proven experience in managing and implementing productivity and collaboration tools, preferably within a large enterprise.
- Strong knowledge of Office 365 applications, SharePoint, Teams, and other relevant Microsoft tools.
- Development experience in building, customizing, and integrating productivity and collaboration solutions.
- Familiarity with audiovisual technology and its integration with office productivity tools.
- Experience in leading and managing cross-functional teams.
- Exceptional problem-solving skills with the ability to think strategically and execute tactically.
- Strong project management and organizational skills.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
- Ability to stay updated with emerging technology trends and their applicability to productivity and collaboration.
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
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