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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Documentation & Planning Manager

Department: Operations/Project Management
Reports to: Director of Operations/Senior Manager
Employment Type: Full-time

Position Summary

The Documentation & Planning Manager oversees the development, implementation, and maintenance of comprehensive documentation systems and strategic planning processes across the organization. This role ensures standardized documentation practices, maintains project planning frameworks, and supports operational efficiency through systematic information management and forward-looking strategic initiatives.

Key Responsibilities

Documentation Management

• Develop and maintain standardized documentation templates, procedures, and guidelines across all departments

• Establish document version control systems and approval workflows to ensure accuracy and compliance

• Coordinate with subject matter experts to create technical documentation, process manuals, and operational procedures

• Implement and manage document management systems, ensuring accessibility and security protocols are maintained

• Conduct regular audits of existing documentation to identify gaps, outdated content, and improvement opportunities

Strategic Planning

• Lead annual and quarterly strategic planning processes, facilitating cross-functional collaboration and alignment

• Develop planning frameworks, methodologies, and tools to support organizational goal-setting and execution

• Create and maintain project planning templates, timelines, and resource allocation models

• Monitor progress against strategic initiatives and provide regular reporting to executive leadership

• Coordinate with department heads to ensure planning processes integrate operational requirements and constraints

Process Improvement

• Analyze current documentation and planning workflows to identify inefficiencies and recommend solutions

• Design and implement new processes that enhance organizational knowledge management and strategic execution

• Train staff on documentation standards, planning methodologies, and system usage

• Establish metrics and KPIs to measure the effectiveness of documentation and planning initiatives

Cross-functional Collaboration

• Partner with IT, Legal, Compliance, and other departments to ensure documentation meets regulatory and operational requirements

• Support project managers and team leaders in developing comprehensive project documentation and planning materials

• Facilitate planning meetings, workshops, and strategic sessions across various organizational levels

Required Qualifications

• Bachelor's degree in Business Administration, Project Management, Information Systems, or related field

• 5+ years of experience in documentation management, strategic planning, or project management roles

• Proficiency in project management software, document management systems, and Microsoft Office Suite

• Strong analytical and organizational skills with attention to detail

• Excellent written and verbal communication abilities

• Experience with process improvement methodologies (Lean, Six Sigma preferred)

• Knowledge of compliance requirements and documentation standards relevant to the industry

Preferred Qualifications

• Master's degree in relevant field

• Project Management Professional (PMP) certification

• Experience with enterprise documentation platforms (SharePoint, Confluence, etc.)

• Background in change management and organizational development

• Previous experience in real estate, professional services, or similar industry

Key Competencies

• Strategic thinking and planning capabilities

• Strong leadership and team collaboration skills

• Technical proficiency with documentation and planning tools

• Problem-solving and critical thinking abilities

• Change management and process optimization expertise

• Stakeholder management and communication skills

This role offers the opportunity to significantly impact organizational efficiency and strategic execution through systematic documentation and planning practices.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.