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Jll · Paris, Francia · Remote
- Senior
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Job Title: Client Onboarding Experience Team (COET) | Implementation Manager
Job Summary:
The Client Onboarding Experience Team (COET) is currently seeking a highly skilled and detail-oriented Implementation Manager to join our dynamic Global Implementation Team. The Implementation Manager will be responsible for leading projects and programs across multiple business units, locations, and geographies. Based on defined business needs, this role will create and deliver strategies and plans to evaluate and implement innovative programs using data-driven insights to improve productivity, efficiency, and user satisfaction. Additionally, this role will oversee global projects focused on digitization/automation and/or centralization for Work Dynamics. The Implementation Manager will contribute a strategic perspective, possess the ability to see the big picture, and demonstrate expertise in initiating change to drive global standard processes.
In this critical role, the Implementation Manager is tasked with executing new business transitions, account expansions, and account demobilizations. Working collaboratively with clients, Sales, Commercial, and other JLL Workstreams, the Implementation Manager provides comprehensive Transition project management services encompassing all aspects of delivery. This ensures a seamless onboarding experience to JLL while effectively managing budget, scope, schedule, communications, and change. The Implementation Manager is expected to handle multiple projects simultaneously and act as a strong change leader for significant Client Transitions. Furthermore, this role emphasizes the importance of teamwork and collaboration in meeting the key performance indicators specified in the contract.
Key Responsibilities
Transition Management
Manage end-to-end client transition projects using standard tools and methodologies
Coordinate workstream leads (HR, Finance, Technology, Commercial) and ensure timely deliverable completion
Define project scope, monitor budgets, and maintain alignment with contractual obligations
Lead transition meetings, facilitate progress reviews, and drive issue resolution
Maintain proactive stakeholder communication and develop risk mitigation strategies
Ensure smooth handover from transition team to account management
Post-Implementation Support
Stabilization (1-3 months): Partner with Success leaders to establish operational fundamentals
Optimization (2-3 months): Provide extended support for key services and performance enhancement
PMO Collaboration: Develop industry-leading transition processes and best practices
Performance Expectations
Project Leadership: Deliver complex transformational projects within scope, schedule, and budget
Stakeholder Management: Build effective relationships and drive alignment across all organizational levels
Strategic Planning: Develop comprehensive project plans aligned with organizational objectives
Change Management: Execute adoption strategies and drive successful organizational transformation
Risk Management: Proactively identify risks and implement effective mitigation strategies
Continuous Improvement: Drive enhancements in project management processes and methodologies
Required Qualifications
Experience & Education
Education: Bachelor's degree in Business, Finance, IT, or related field
Certifications: PMP, PRINCE2, Six Sigma, or Change Management certifications preferred
Experience: 10-15 years managing complex transformational projects in multinational environments
Industry Background: IFM Operations experience highly desirable
Essential Skills
Leadership: Exceptional communication, active listening, and cross-functional team management
Project Management: Proven expertise in methodologies, governance frameworks, and delivery excellence
Strategic Thinking: Analytical problem-solving with bias toward transformation and execution
Adaptability: Resilience in fast-paced, ambiguous environments with multiple competing priorities
Global Perspective: Experience managing diverse teams across time zones and cultural contexts
Character: High perseverance, resourcefulness, ethical standards, and collaborative mindset
Key Success Factors
Inspirational leadership style balancing control with influence
Decisive risk-taking with sense of urgency
Strong cultural alignment with JLL values
Ability to drive sustainable change through root cause analysis
Forward-looking approach with holistic perspective
Location:
Remote –Paris, FRAIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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