Night Dispatch Coordinator presso BBI Logistics LLC

Description

The position:

BBI Logistics offers transportation solutions including, but not limited to truckload, intermodal, LTL, expedited, purchase order consolidation, route optimization, cold storage, and disaster response. As a part of our support team, you will act as the lifeline between our sales team and transportation partners.

This role will be Tuesday - Friday 9:30PM - 7:30AM

What you’ll be doing:

• Handle a high volume of inbound and outbound phone calls, ensuring pick up and deliveries are on schedule.
• Build relationships with carriers and customers to understand needs and ensure an excellent customer service experience.
• Responsible for the coordination, scheduling, and planning of customer freight shipments.
• Analyze and negotiate rates with carriers based on current market prices.
• Update Account Managers on any issues that arise throughout and resolve issues in a timely and professional manner.
• Ensure all proper paperwork is received for billing.
• Work efficiently and effectively in a fast-paced environment.
• Document and manage all tasks in our internal systems.
• Respond to customers efficiently, thoroughly, and professionally.

Requirements

What we’re looking for:

• High School Diploma. Bachelor’s Degree preferred.
• 2+ years of relevant, customer service experience.
• Self-motivated with a strong desire to meet customer needs.
• Desire for a long-term career with a fast-growing company.
• Transportation industry knowledge and experience is a plus.
• Must be able to work a flexible schedule, including weekends.